How can we inform our clients about a new WhatsApp number? When changing your phone number, it’s crucial to notify your contacts, especially your clients, about this change.
Imagine the frustration of your clients sending a message to your company and not receiving a response. This cannot happen!
Be Objective and Direct When Notifying Your New Number
When sending a message to notify about your new phone number, it’s essential to be objective and direct with your contacts and clients. Avoid beating around the bush, clearly stating the purpose of the message right at the beginning.
For example, you could start your message with something like “Hello {name}, I’m reaching out to inform you of my new phone number.” This way, your contacts immediately understand the purpose of the message and pay more attention to the rest.
You can further emphasize your message by using emojis, such as: “🚨ATTENTION: We’ve changed our phone number! 🚨”.
To determine the best language to use, you should know your clients’ style and adapt these tips accordingly. Also, check out our content on 12 Tips on How to Sell in Retail in 2023.
Use Clear and Concise Language
In addition to being objective in your communication, it’s important to use clear and concise language, avoiding technical terms or jargon that might confuse your clients and contacts.
For instance, you could write: “My new phone number is XX XXXXX-XXXX. Please update your contacts with this information. This number will no longer receive messages from now on.”
By communicating your new number this way, you’re conveying the information clearly and directly, making it easier for your contacts and clients to understand.
Include a Call to Action for Your Number
To ensure your contacts take action according to your objective, it’s important to include a CTA, or call to action, encouraging them to reach out or save your new number. Check out our content on Sales Psychology.
For example, you could conclude your message with a phrase like: “Please add our new contact so we can continue talking.”
Another option is to generate a message link (you can create one by clicking here) for your new number, making it easier for your clients to contact you.
This call to action encourages your contacts to take the desired action, increasing the chances that they will update their contacts with your new phone number.
Step by Step to Change Your Number Directly on WhatsApp
WhatsApp has a feature for changing the number associated with your account. During this process, you can choose whether or not to notify your contacts about the change.
If you select this option, a notification will be sent to all your contacts or groups, automatically informing everyone.
To do this, follow the step-by-step instructions below:
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Open your WhatsApp Business app, click on the three dots in the upper right corner, and select “Settings”:
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Click on the “Account” option:
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Click on the “Change Number” option:
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Click on “Next”:
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Enter your old number and your new number, then click “Next”:
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Choose whether you want to notify your contacts about the WhatsApp number change or not, and click “OK”:
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Finally, you will need to confirm the phone number using the code received via SMS on the new number. If you have enabled two-step verification on WhatsApp, you may also need to enter your password.
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By following these tips, you will ensure that all your contacts receive the communication and clearly understand the message sent, acting accordingly.
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