3x
More efficiency in collection and recovery
Omnichannel for Collections automates repetitive processes to recover owed amounts without manual effort.
Omnichannel for Collections: Paid through One Channel and Not Billed through Another
Nothing erodes the relationship with a debtor willing to pay faster than being charged again through a channel unaware of the payment.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Cobrança
The Omnichannel for Collections from Nexloo unifies all communication channels into a single service platform, specifically focused on collection and recovery. Automate collection processes that consume hours of your team's time and transform delinquency and inefficient communication into an efficient and scalable operation.
Collection and recovery processes require consistency, speed, and continuous monitoring. The Nexloo platform delivers intelligent automation that allows you to recover owed amounts without increasing headcount or sacrificing service quality.
Results
Benefícios do Omnichannel para Cobrança
What changes in recovery when the debtor has a single history.
70%
Reduction of operational tasks
Eliminate manual activities related to collection and recovery and free your team for strategic tasks.
24/7
Continuous collection operation
Collection and recovery processes run uninterrupted, capturing opportunities outside of business hours.
50%
Fewer operational errors
Intelligent automation reduces human errors in collection and recovery processes and standardizes operations.
Features
Funcionalidades do Omnichannel para Cobrança
Recursos projetados para transformar o atendimento no segmento de cobrança.
Unified multichannel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in a single organized inbox.
Context preserved across channels
If the customer starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Intelligent routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or previously collected customer data.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
Comece a usar Omnichannel para Cobrança
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Segments
Para quem é o Omnichannel para Cobrança
Billing operations that benefit the most from omnichannel support.
Companies with high demand for collections
SMEs with 50+ interactions/day
Delinquency and inefficient communication lead to loss of productivity and below-expected results.
Teams that need to scale collections and recovery
Teams of 5-30 employees
Manual collection and recovery processes do not scale as the business grows.
Operations that require collections and recovery 24/7
Companies with out-of-hours support
Customers expect immediate responses, but the team only works during business hours.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Cobrança
What's included in the plan for those who charge through multiple channels.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Customers receive the same level of service regardless of the contact channel chosen.
Scale without multiplying tools
Add new service channels without hiring new platforms or training separate teams.
360° view of the customer
Complete history of interactions across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Paid through one channel. It was charged by another.
Nothing erodes the relationship with a debtor who has already expressed willingness to pay faster than being chased again. And this happens every time the channel where they notified doesn't communicate with the channel that collects.
In practice
How the debtor starts having a single story
The charge is a long conversation, where each contact needs to know what the previous one agreed upon. Unifying channels makes this possible without relying on memory.
Every contact is identified
Any channel recognizes the contract and brings the outstanding amount into the conversation.
The receipt stays in the history
Attachments received via email or WhatsApp are logged in the contact, with date.
The agreement is unique and auditable
Price, installments, and dates come with authorship and time — the same version for everyone.
The schedule respects what has already been paid.
Registered payment stops billing across all channels, not just that one.
FAQ
Before unifying your billing.
The most common questions about unique history, agreement record, attachments, and compliance.
How does the Omnichannel for Collections work in practice?
The Omnichannel for Collections from Nexloo unifies all communication channels into a single service platform, specifically optimized for collection and recovery processes. When activated, the system automates collection and recovery tasks that previously consumed hours of the team’s time. Leads and interactions are processed automatically following configurable rules, while the team only receives cases that truly require human attention. Real-time reports allow you to track collection and recovery metrics and identify continuous improvement points.
Does the Omnichannel for Collections offer a free trial period?
Yes, Nexloo offers a 7-day complete trial of the Omnichannel for Collections so that teams can validate the automation of collection and recovery in the real scenario of the company. During this period, it is possible to activate collection flows, measure impact on productivity, and assess whether the solution meets your needs for recovering owed amounts. We do not require a credit card or contract for the trial. After the evaluation, we have plans that accompany the growth of the operation, charging proportionally to the actual use of the platform in collection and recovery processes.
Does the Omnichannel for Collections integrate with other company tools?
Absolutely. The Omnichannel for Collections was designed to connect with diverse business ecosystems that support collection and recovery processes. Native integrations via Zapier cover hundreds of popular applications. For internal systems, webhooks allow bidirectional communication with ERPs, collection platforms, and proprietary databases. The documented RESTful API enables complex automations between the Omnichannel for Collections and any system that supports HTTP, expanding possibilities for recovering owed amounts in an integrated manner. All configurations come with technical support included in the plan.
How long does it take to set up the Omnichannel for Collections?
The initial setup of the Omnichannel for Collections takes between 10 and 30 minutes for basic activation of collection and recovery flows. Connecting channels, defining distribution rules, and customizing collection messages are steps guided by the setup assistant. For advanced collection and recovery automations with conditional rules and external integrations, the complete process can take from 1 to 5 days depending on operational complexity. Ready-made templates for collection and recovery processes are available and can be activated with a click to speed up implementation.
Does the Omnichannel for Collections maintain data security in collection and recovery processes?
Completely. Security is a priority in the Omnichannel for Collections, especially in collection and recovery flows that handle sensitive information. The platform operates in compliance with LGPD, using encryption for all data traffic. Configurable permissions control who accesses each type of information in collection processes. Native consent mechanisms, opt-out, and the right to be forgotten simplify regulatory compliance. Audit logs record every action for complete traceability in your company's collection and recovery operations.
Why choose Omnichannel for Collections instead of managing channels separately?
Managing collection and recovery in separate channels leads to loss of context and rework. The Omnichannel for Collections centralizes collection interactions from all channels into a single interface, with a unified history by customer, specific automations for collection and recovery applied transversely, and dashboards that consolidate KPIs for recovering owed amounts regardless of the channel of origin.
How long until I see results using Omnichannel for Collections?
The first results from the Omnichannel for Collections in collection and recovery processes are noticed within the first 24 to 48 hours of operation. The immediate reduction of manual tasks and the increase in the speed of collection and recovery are the quickest gains. Results in indicators such as conversion, satisfaction, and productivity consolidate between the second and fourth week of use, when automations are optimized and the team has already internalized the new processes. Companies with a higher volume of interactions tend to notice the return more quickly.
Last step
Where is your billing contradicts itself
A short conversation to gauge how many complaints about wrongful charges come from channels that don't communicate.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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