3x
Increased productivity in the e-commerce sector
WhatsApp Business API for E-commerce eliminates repetitive manual tasks and allows your team to focus on selling online efficiently.
WhatsApp Business API for e-commerce: order notifications from a verified number
Notifications from unknown numbers are seen as scams. The official account badge ensures the notification is opened instead of reported.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é WhatsApp Business API para E-commerce
The WhatsApp Business API for E-commerce from Nexloo connects your business to the official WhatsApp Business API with a green badge and advanced features, tailored to the specific needs of online stores. With a solution developed for the e-commerce sector, your team automates post-sale support and cart recovery, focusing on what really matters: selling online.
E-commerce businesses face unique communication and customer relationship challenges. The complete Nexloo support platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of online stores across Brazil.
Results
Benefícios do WhatsApp Business API para E-commerce
What changes in the store when the notification comes from a verified number.
80%
Reduced response time
Serve online stores instantly at any time, leaving no message unanswered.
24/7
Full availability for online stores
E-commerce customers receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Resolve questions and demands from online stores quickly, enhancing the customer experience.
Features
Funcionalidades do WhatsApp Business API para E-commerce
Recursos projetados para transformar o atendimento no segmento de e-commerce.
Verified account green badge
Convey credibility with the official WhatsApp Business verification badge on your account.
Unlimited messages without banning
Official API allows a high volume of messages within Meta's policies without the risk of blocking.
Webhooks and native integrations
Connect existing systems like ERP, CRM, and e-commerce via documented RESTful API.
Multi-number and multi-agent
Manage multiple WhatsApp Business numbers with separate teams in a centralized dashboard.
Official WhatsApp API
Direct connection to Meta's official API, ensuring stability, speed, and compliance with policies.
Green verification badge
Assisted process for obtaining the verified badge that increases trust and message open rates.
Account verification and official seal
Nexloo handles the business verification with Meta and the request for the badge. The client sees the company's name instead of a random number — and decides in seconds whether to respond.
No limit on connected devices
How many agents do you need at the same number, without a phone on the desk and without the instability of keeping a device connected all day long.
Approval of models accompanied
You write the model, the platform sends it to Meta, and shows the status. Rejections come with a reason, and adjustments are made before the campaign relies on them.
24-hour window controlled
Within the window, the conversation is free and without model costs; outside of it, only approved templates are sent. The platform shows the status of each conversation.
Delivery and read receipt
Sent, delivered, and read come as the status of each message. For billing and mandatory communication, this record is the difference between notifying and proving that you notified.
Click-to-WhatsApp ads
Meta campaigns that open a conversation go directly to the official number, with the source campaign tagged in the contact — and attribution stops being a guess.
Quality monitor of the number
Meta maintains a quality indicator on your number and limits sending when it drops. The platform monitors this indicator and alerts before the limitation.
Sending tier escalation
The daily conversation limit increases according to the number's history. The platform shows what step you are on and what is needed for the next one.
Migration of the number you already use
The current number can be migrated to the API while keeping customer contacts. There's no need to share a new number or restart the database.
Comece a usar WhatsApp Business API para E-commerce
Peça um diagnóstico gratuito e descubra como o WhatsApp Business API pode transformar seu atendimento.
Segments
Para quem é o WhatsApp Business API para E-commerce
The e-commerce operation formats that earn the most with the Official API.
lojas virtuais de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in post-sale support and cart recovery causes loss of opportunities and daily rework.
lojas virtuais em crescimento
Equipes de 10-50 pessoas
Growing demand volume exceeds the team's capacity to sell online with quality.
lojas virtuais com múltiplas unidades
Operações com 3+ locais
Standardizing service across branches and maintaining uniform quality is challenging without centralization.
Operations that have been blocked
Starting from 3 users
Lost a number due to unofficial automation and cannot repeat the episode with the current database.
Large teams in one number
Starting from 3 users
They hit the limit of connected devices of the regular WhatsApp Business and the instability of the connected phone.
Anyone who advertises click-to-WhatsApp.
Starting from 3 users
They need the official number to run the cheapest acquisition ad format available today.
Communication with proof of obligation
Starting from 3 users
They need to demonstrate when they notified, to whom, and if the message was received.
Sending outside the 24-hour window
Starting from 3 users
They depend on reaching the client when they haven't initiated contact first — which is only allowed by the approved model.
Integration with proprietary ERP and CRM
Starting from 3 users
They want to send and receive messages from the system itself, without anyone opening a second screen.
Schedules with more than one operation
Starting from 3 users
They need numbers separated by unit or brand, with teams and reports under the same account.
High and seasonal volume
Starting from 3 users
They concentrate sending on specific dates and cannot discover a tier limit on the day of the campaign.
Operations that switched tools
Starting from 3 users
They are already using the API from another provider and want to migrate without changing their number or losing their history.
What sets us apart
Por que escolher Nexloo para E-commerce
What is already included in the plan with the Official WhatsApp API.
Official Meta Business Partner
Nexloo is an authorized partner of Meta, ensuring direct access to the API without intermediaries.
Accelerated account approval
Simplified verification and approval process with dedicated support throughout the setup.
Business scalability
Supports thousands of simultaneous conversations with robust infrastructure and guaranteed SLA.
Specialized technical support
Dedicated team for integration, troubleshooting, and continuous optimization of your operation via API.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The notification has been sent. And reported as a scam.
Messages about orders from unidentified numbers are flagged as fraud. Reporting reduces the quality of the number — and with it, the ability to notify all other customers.
In practice
How the store notifies without looking like a scam
Seal, approved model, and tier sized before the date — the three things that make the notification arrive and be read.
The store is verified
The store name appears instead of the number, making the notification recognizable.
The model is functional
Order Confirmation and shipping notification have their own category, with different costs and approvals.
The tier is prepared
The daily limit is set before the business date, not discovered during it.
The response opens assistance.
Those who respond to the notification unlock 24 hours of support at no additional model cost.
FAQ
Before the next commercial date.
The most common questions about verification, model category, sending tier, and number quality.
How does the WhatsApp Business API for E-commerce work in practice?
The WhatsApp Business API for E-commerce from Nexloo was specifically developed to meet the needs of the e-commerce sector. The solution connects your business to the official WhatsApp Business API with a green badge and advanced features, tailored for online stores. In practice, online stores can set up the tool in minutes, connecting their support channels and customizing flows for post-sale support and cart recovery. The system learns from interactions and becomes more efficient over time, allowing your team to focus on selling online instead of repetitive operational tasks.
Does the WhatsApp Business API for E-commerce have a free plan for online stores?
Yes, Nexloo offers a 7-day free trial with full access to the WhatsApp Business API for E-commerce for online stores. E-commerce professionals can set up the system, connect preferred channels, and test with real demands for post-sale support and cart recovery without financial commitment. No payment information is required to get started. After the trial, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports online stores throughout the evaluation to ensure full utilization of the available resources for the sector.
How to connect the WhatsApp Business API for E-commerce to the systems I already use?
Connecting the WhatsApp Business API for E-commerce with tools used by online stores is done without the need for programming. Nexloo offers ready-made connectors via Zapier and webhooks for the most popular systems in the e-commerce sector, as well as a RESTful API for specific integrations. E-commerce management, scheduling, finance, and marketing software can be integrated directly. For online stores with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up the WhatsApp Business API for E-commerce?
The initial setup of the WhatsApp Business API for E-commerce for online stores takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automatic messages for the e-commerce sector. Advanced features such as complex automations and integrations with specific online store systems may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the e-commerce sector that significantly accelerate the initial setup and reduce the learning curve.
Is the WhatsApp Business API for E-commerce safe for customer data in the e-commerce sector?
Absolutely. The WhatsApp Business API for E-commerce meets specific security requirements for online stores, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows you to define which employees can view sensitive customer data in the e-commerce sector. Features like automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications provide additional protection for information handled by online stores.
Why use WhatsApp Business API for E-commerce instead of the WhatsApp Business App?
The basic WhatsApp Business App is limited to one device and basic features, insufficient for growing online stores. The WhatsApp Business API for E-commerce unlocks advanced functionalities such as the green verification badge, unlimited multi-agents, intelligent chatbots trained for post-sale support and cart recovery, integrations with e-commerce sector systems, and the ability to process hundreds of simultaneous conversations from online stores.
How long until I see results using WhatsApp Business API for E-commerce?
Initial results with the WhatsApp Business API for E-commerce are visible within the first 48 hours, especially in response speed and organization of support for online stores. Productivity metrics and reduction of manual tasks appear in the first week of active use. The impact on revenue and customer retention in the e-commerce sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your notification turns into a complaint
A short conversation to assess how your order notifications are received today.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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