3x
Increased productivity in the fitness sector
Omnichannel for Gyms eliminates repetitive manual tasks and allows your team to focus on efficiently retaining students.
Omnichannel for Gyms: Cancellations Come Through the Least Monitored Channel
Prospects reach out via WhatsApp, but those wanting to cancel use email — the least monitored channel. The request is only seen when it's already a decision.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Academias
The Omnichannel for Gyms by Nexloo unifies all communication channels into a single service platform, tailored to the specific needs of gyms and studios. With a solution developed for the fitness sector, your team automates student retention and enrollment management, focusing on what truly matters: retaining students.
Companies in the fitness segment face unique communication and customer relationship challenges. The complete service platform Nexloo addresses these challenges with accessible technology, quick setup, and proven results from hundreds of gyms and studios across Brazil.
Results
Benefícios do Omnichannel para Academias
What's changing in the gym when no channel is left unattended.
80%
Reduced response time
Serve gyms and studios instantly at any time, leaving no message unanswered.
24/7
Total availability for gyms and studios
Clients in the fitness sector receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Quickly resolve questions and demands from gyms and studios, enhancing the customer experience.
Features
Funcionalidades do Omnichannel para Academias
Recursos projetados para transformar o atendimento no segmento de academias.
Unified multichannel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in one organized inbox.
Context preserved across channels
If a customer starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Smart routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or previously collected customer data.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
Comece a usar Omnichannel para Academias
Peça um diagnóstico gratuito e descubra como o Omnichannel pode transformar seu atendimento.
Segments
Para quem é o Omnichannel para Academias
The studio and gym formats that earn the most with omnichannel support.
academias e estúdios de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in student retention and enrollment management leads to lost opportunities and daily rework.
academias e estúdios em crescimento
Equipes de 10-50 pessoas
Increasing demand volume exceeds the team's capacity to retain students with quality.
academias e estúdios com múltiplas unidades
Operações com 3+ locais
Standardizing service across branches and maintaining uniform quality is challenging without centralization.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Academias
What is already included in the plan for multichannel gyms.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Customers receive the same level of service regardless of the chosen contact channel.
Scale without multiplying tools
Add new service channels without hiring new platforms or training separate teams.
360° view of the customer
Complete history of interactions across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The cancellation has arrived through the channel that no one checks.
In a gym, the interested party writes via WhatsApp while those wanting to cancel write via email. The second channel is precisely the least monitored — and the request is only seen when it has already turned into a decision.
In practice
How no channel left without an owner
The problem isn't having four channels: it's having one of them without anyone watching. The single queue solves this by design.
Every channel enters the same queue
WhatsApp, direct message, website, and email come in together, with the source marked.
The student is recognized.
Plan, length of time with us, and history appear in any channel they write in.
The cancellation is prioritized
The distribution sends the exit request for retention, no matter where it comes from.
The campaign returns to the queue.
Segmented send responses go to the reception inbox, with the campaign marked.
FAQ
Before unifying your reception.
The most common questions about single queue, cancellation priority, and multiple units.
How does Omnichannel for Gyms work in practice?
The Omnichannel for Gyms by Nexloo was specifically developed to meet the needs of the fitness sector. The solution unifies all communication channels into a single service platform, tailored for gyms and studios. In practice, gyms and studios set up the tool in minutes, connecting their service channels and customizing flows for student retention and enrollment management. The system learns from interactions and becomes more efficient over time, allowing your team to focus on retaining students instead of repetitive operational tasks.
Does Omnichannel for Gyms have a free plan for gyms and studios?
Yes, Nexloo offers a 7-day free trial with full access to Omnichannel for Gyms for gyms and studios. Fitness professionals can set up the system, connect preferred channels, and test with real demands for student retention and enrollment management without financial commitment. No payment information is required to get started. After the trial, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports gyms and studios throughout the evaluation period, ensuring full utilization of the available resources for the sector.
How to connect Omnichannel for Gyms to the systems I already use?
Connecting Omnichannel for Gyms with tools used by gyms and studios is done without the need for programming. Nexloo offers ready-made connectors via Zapier and webhooks for the most popular systems in the fitness sector, as well as a RESTful API for specific integrations. Fitness management, scheduling, financial, and marketing software can be integrated directly. For gyms and studios with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up Omnichannel for Gyms?
The initial setup of Omnichannel for Gyms for gyms and studios takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automatic messages for the fitness sector. Advanced functionalities such as complex automations and integrations with specific systems for gyms and studios may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the fitness sector that significantly accelerate the initial setup and reduce the learning curve.
Is Omnichannel for Gyms safe for fitness sector customer data?
Absolutely. Omnichannel for Gyms meets specific security requirements for gyms and studios, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which employees can view sensitive customer data in the fitness sector. Features like automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications ensure additional protection for information handled by gyms and studios.
Why choose Omnichannel for Gyms instead of managing channels separately?
Managing channels separately in the fitness sector means switching between multiple windows, losing context between interactions, and duplicating configurations. Omnichannel for Gyms consolidates everything into a single interface optimized for gyms and studios, with a unified history for each customer, cross-channel automations for student retention and enrollment management, and consolidated reports showing real performance in retaining students across all channels.
How soon will I see results using Omnichannel for Gyms?
Initial results with Omnichannel for Gyms are visible within the first 48 hours, especially in response speed and organization of service for gyms and studios. Productivity metrics and reduction of manual tasks appear in the first week of active use. Impact on revenue and customer retention in the fitness sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your academy does not see the request
A short conversation to discover which of your channels has gone the longest without someone checking it.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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