3x
Increased productivity in the legal sector
Omnichannel for Lawyers eliminates repetitive manual tasks and allows your team to focus on serving legal clients efficiently.
Omnichannel for Lawyers: No More Lost Documents in Emails
Case communication spreads across WhatsApp, email, and personal phones. Finding a document becomes archaeology — and the client waits.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Advogados
The Omnichannel for Lawyers from Nexloo unifies all communication channels into a single service platform, tailored to the specific needs of law firms. With a solution developed for the legal sector, your team automates the acquisition and management of legal clients and focuses on what really matters: serving legal clients.
Companies in the legal segment face unique challenges in communication and client relationships. The complete service platform Nexloo addresses these challenges with accessible technology, quick setup, and proven results from hundreds of law firms across Brazil.
Results
Benefícios do Omnichannel para Advogados
What changes in the office when case communication is centralized in one place.
80%
Reduced response time
Serve law firms instantly at any time, leaving no message unanswered.
24/7
Total availability for law firms
Clients in the legal sector receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Resolve inquiries and demands from law firms swiftly, enhancing the customer experience.
Features
Funcionalidades do Omnichannel para Advogados
Recursos projetados para transformar o atendimento no segmento de advogados.
Unified multichannel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in a single organized inbox.
Context preserved across channels
If a client starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Smart routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or data already collected from the client.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
Comece a usar Omnichannel para Advogados
Peça um diagnóstico gratuito e descubra como o Omnichannel pode transformar seu atendimento.
Segments
Para quem é o Omnichannel para Advogados
The office formats that earn the most with omnichannel support.
escritórios de advocacia de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in the acquisition and management of legal clients causes lost opportunities and daily rework.
escritórios de advocacia em crescimento
Equipes de 10-50 pessoas
Growing demand volume exceeds the team's capacity to serve legal clients with quality.
escritórios de advocacia com múltiplas unidades
Operações com 3+ locais
Standardizing service across branches and maintaining uniform quality is challenging without centralization.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Advogados
What's included in the plan for multichannel firms.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Clients receive the same level of service regardless of the channel chosen for contact.
Scale without multiplying tools
Add new service channels without hiring new platforms or training separate teams.
360° view of the client
Complete history of interactions across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The power of attorney is ready in some email.
In an office, communication about a case spreads through WhatsApp, email, and the lawyer's personal cell phone. Searching for a document becomes archaeology — and the client waits in the meantime.
In practice
How the case gathers everything that was said
The communication of a process lasts months and goes through various people. It needs to be in a place that survives vacations, dismissals, and phone changes.
Every contact comes through the case
Any channel is associated with the customer and the department that takes care of them.
The document stays attached
Photo on WhatsApp and PDF by email go to the same record, with date and author.
The guidance is recorded
What was said to the client has a timestamp and author — and doesn't depend on who remembers it.
Access follows the area
Each conversation is visible to those with permission, and the permission can be revoked.
FAQ
Before unifying the communication.
The most common questions about confidentiality, area permissions, attachments, and history retention.
How does Omnichannel for Lawyers work in practice?
The Omnichannel for Lawyers from Nexloo was specifically developed to meet the needs of the legal sector. The solution unifies all communication channels into a single service platform, tailored for law firms. In practice, law firms can set up the tool in minutes, connecting their service channels and customizing flows for the acquisition and management of legal clients. The system learns from interactions and becomes more efficient over time, allowing your team to focus on serving legal clients instead of repetitive operational tasks.
Does Omnichannel for Lawyers have a free plan for law firms?
Yes, Nexloo offers a 7-day free trial with full access to Omnichannel for Lawyers for law firms. Legal professionals can set up the system, connect preferred channels, and test with real demands for the acquisition and management of legal clients without financial commitment. No payment information is required to start. After the trial, flexible plans cater to everything from individual firms to networks with multiple units, scaling as needed. Our team supports law firms throughout the evaluation, ensuring full utilization of the resources available for the sector.
How to connect Omnichannel for Lawyers to the systems I already use?
Connecting Omnichannel for Lawyers with tools used by law firms is done without the need for programming. Nexloo offers ready connectors via Zapier and webhooks for the most popular systems in the legal sector, as well as a RESTful API for specific integrations. Legal management, scheduling, financial, and marketing software can be integrated directly. For law firms with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up Omnichannel for Lawyers?
The initial setup of Omnichannel for Lawyers for law firms takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automatic messages for the legal sector. Advanced features such as complex automations and integrations with specific law firm systems may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the legal sector that significantly speed up the initial setup and reduce the learning curve.
Is Omnichannel for Lawyers safe for client data in the legal sector?
Absolutely. Omnichannel for Lawyers meets specific security requirements for law firms, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which team members can view sensitive client data in the legal sector. Features like automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications provide additional protection for information handled by law firms.
Why choose Omnichannel for Lawyers instead of managing channels separately?
Managing channels separately in the legal sector means switching between multiple windows, losing context between interactions, and duplicating settings. Omnichannel for Lawyers consolidates everything into a single interface optimized for law firms, with a unified history for each client, cross-channel automations for the acquisition and management of legal clients, and consolidated reports that show real performance in serving legal clients across all channels.
How soon will I see results using Omnichannel for Lawyers?
Initial results with Omnichannel for Lawyers are visible within the first 48 hours, especially in response speed and organization of service for law firms. Productivity metrics and reduction of manual tasks appear in the first week of active use. Impact on revenue and client retention in the legal sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your document gets lost along the way
A short conversation to gauge how much time the office spends searching for case communications.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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