70%
Shorter response time
Agents resolve faster with the full context and ready replies on a single screen.
Omnichannel customer service platform: reach your customer on the best channel there is — the one they prefer
With Nexloo’s omnichannel communication platform you bring every service channel your company uses into one place, easily and in order, and give your customer service room to grow.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
What an omnichannel customer service platform is
Companies lose up to 35% of their conversations because each channel lives in a different app — threads get lost, customers repeat themselves, and the team cannot keep up. An omnichannel customer service platform fixes that by bringing WhatsApp, Instagram Direct, Facebook Messenger, Telegram and email into a single inbox. Nexloo is the omnichannel platform built for operations that need to scale without losing quality. Every message is routed automatically to the right agent through official APIs, with the customer’s full history available in real time — no window-switching.
Results
The main benefits of an omnichannel platform
What changes when the channels stop being six inboxes and become one conversation, with the same history and the same owner.
3x
More done per agent
Agents serve three times as many customers without switching between different apps.
45%
Higher satisfaction (CSAT)
Customers rate the service better when answers come quickly and nothing has to be repeated.
< 5min
Quick, no-code setup
Connect your channels in minutes, with no technical team and no complex configuration.
Features
Why choose Nexloo as your omnichannel customer service platform?
The chatbot, the bulk messaging, the CRM and the official API are not modules sold separately: they are the same product, reading the same history, billed in the same plan.
Intelligent chatbots
Build chatbots inside your omnichannel customer service platform on the most advanced artificial intelligence available — from settling a simple question to closing a complex sale.
Bulk messaging
Want to run a campaign and reach all of your customers? With our multiple-users platform you send bulk messages straight from the omnichannel customer service platform.
Built-in CRM
We go well beyond a simple omnichannel customer service platform. You get a powerful built-in CRM to run every stage of your sales and your follow-up.
OpenAI integration
Connect the powerful OpenAI API to help build the best contextual replies for your customers using ChatGPT, and to summarise every conversation inside Nexloo.
Mobile app
Do you have a team out on the road, or one that lives on a mobile phone? Our omnichannel platform comes with Android and iOS apps.
Automatic follow-up
Never lose another opportunity or sale to a forgotten follow-up. With Nexloo you can schedule messages for specific dates and automate the process.
Automatic routing
With Nexloo’s omnichannel customer service platform you create service queues and route every conversation that arrives automatically, which makes the operation quicker.
Advanced reports
With our omnichannel customer service platform you build advanced service and quality reports, with more than 100 indicators for analysing your team’s performance and your sales.
Internal notes
A powerful internal channel between teams and conversations, with plenty of features for making your operation and its internal communication more efficient.
Satisfaction surveys
Want to know what your customers think of your company? With Nexloo you run automatic satisfaction surveys at the end of a conversation and build complete satisfaction indicators.
Media sending
With Nexloo you are not limited. Send text, audio, video and files to your customers quickly and simply, within WhatsApp’s own limits.
Tags
Want to sort customers by sales stage or priority? Create tags for your contacts to organise and prioritise conversations.
Advanced filters
Nexloo’s platform gives you a range of advanced filters to sort and organise your conversations, messages and contacts quickly, simply and efficiently.
Macros
Does your team run a lot of repetitive tasks, like sending the same messages over and over? With Nexloo’s omnichannel platform you save those macros and run them automatically.
Contact import
Do you have a large base of existing customers to bring into Nexloo? You can do it simply and quickly from a CSV spreadsheet.
Contact export
Want to export your Nexloo contact list somewhere else? It is very simple, and you can do it from our contact management panel.
Report export
Want to export conversation reports and service statistics from Nexloo to analyse in a spreadsheet or a BI tool? You can do it straight from our reporting panel.
Message shortcuts
Does your team have to send the same message over and over? With Nexloo’s message shortcuts you build those templates once and use them whenever you need.
Automations
With Nexloo’s omnichannel customer service platform you build a range of automations to route, classify or archive your messages, conversations and contacts.
Custom attributes
With Nexloo’s custom attributes you can add fields carrying information that matters to a contact or a conversation — a tax ID or a contract number, for instance.
Six inboxes, one panel
WhatsApp, Instagram, Messenger, Telegram, email and website chat in the same queue, with the customer’s whole history in view.
Segments
Who the omnichannel customer service platform is for
Eight operations where the customer already arrives on more than one channel — and where answering well on each one separately still adds up to a poor experience.
E-commerce and online retail
SMEs with 5 to 200 employees
They lose sales by failing to answer quickly on WhatsApp, Instagram and Facebook at the same time, which frustrates people and leaves baskets abandoned.
Clinics and practices
Companies with 3 to 50 staff
They need bookings from several channels in one place, and the patient’s history kept in order without relying on spreadsheets.
Service companies and SaaS
Startups and scale-ups with 10 to 300 employees
A support team stretched thin answering tickets on separate platforms, with no unified view of metrics or SLAs.
Multi-site networks
Franchises and branches, 3 to 200 sites
Each site answers its own way on its own channel — the brand loses consistency and head office cannot see what is being promised to the customer.
Travel, hospitality and events
Operations with strong seasonality
The guest asks on Instagram, confirms on WhatsApp and complains by email; with no single history, each channel handles a fragment of the same trip.
Car dealerships and resellers
Showrooms with 3 to 40 salespeople
The lead arrives from a listings site, social media and the phone at once, and the same buyer ends up with three salespeople and three different offers.
Education and teaching institutions
Schools and courses with 500 to 20,000 students
Admissions, the office and finance talk to the same family on separate channels, and nobody sees the whole conversation when the matter escalates.
Estate agencies and brokerages
Sales teams with 5 to 80 brokers
Leads arrive by WhatsApp, listings sites and social media and get lost for want of automatic routing among the brokers who are free.
What sets us apart
Why choose Nexloo
What the plan already includes — no extra module, no middleman and no charge per channel connected.
The official API on every channel
Direct integration with the official WhatsApp, Instagram and Facebook APIs. No risk of a block, and full compliance.
Artificial intelligence built in
An AI chatbot inside the platform for service automation, lead qualification and instant replies, 24/7.
Specialist implementation support
A support team that knows omnichannel service, ready to help with getting the platform live and running it day to day.
Real-time reports and metrics
Complete dashboards with response time, conversation volume, performance per agent and customer satisfaction.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
No price table
The price depends on the size of your operation. The assessment is free.
In one short conversation we map how many agents you have, where customers come from and where the operation is losing sales today. You leave with a picture of what you need — and the number that matches it, not a generic band from a price table.
- No purchase commitment
- A 30-minute conversation
- A proposal only after the assessment
What changes
Being on many channels is not being omnichannel.
The test is simple: when the customer changes channel, do they have to tell the story again? If they do, the channels are loose. An omnichannel customer service platform exists so the answer is no.
In practice
How an omnichannel customer service platform joins the channels up
Omnichannel is not having a profile on many channels: it is the customer not having to repeat the story when they change channel. Here is how the omnichannel customer service platform stitches that together.
Every channel in the same place
WhatsApp, Instagram, Facebook, Telegram, email and website chat arrive in a single inbox, without opening six tabs.
The contact is a person, not a channel
The platform recognises the same customer across different channels and keeps one history, instead of five loose conversations.
The context travels with them
Whoever picks up the conversation sees what was said on any channel, and the customer does not start over.
The operation is measured whole
Volume, response time and resolution are read together — which is what an omnichannel customer service platform allows and a pile of apps does not.
Dúvidas
Before you unify the channels, let’s clear things up.
The questions that always come up: which channels come in, what happens to the old history, how the queue decides who serves, and what changes for someone already using WhatsApp.
What is an omnichannel customer service platform?
It is software that brings WhatsApp, Instagram, Facebook Messenger, Telegram and email into one interface. Agents handle every channel without switching apps, with the customer’s history unified in real time.
How does channel integration work in Nexloo?
Nexloo connects channels through official APIs. Messages from every channel appear in a single inbox. Agents reply from one screen, and the customer receives the answer on the channel where they started.
How many agents can use the platform at once?
There is no limit. Connect as many agents as you need at the same time, with automatic routing by availability, department or your own rules.
How much does Nexloo’s omnichannel platform cost?
The price is set by the volume of conversations you handle and the channels you connect. Ask for a proposal and we will quote it for your operation, in your currency.
Does Nexloo’s omnichannel platform work with the WhatsApp Business API?
Yes. It uses the official WhatsApp Business API, with the green badge, stability and full compliance with Meta. It supports several agents on the same number.
Can I automate conversations with a chatbot on the platform?
Yes. A built-in AI chatbot qualifies leads, answers frequent questions and hands the complex cases to a person — 24 hours a day, with no technical setup.
How do I get the omnichannel customer service platform?
Activation takes under 5 minutes: you connect the first channel, define the queues, and the team starts serving. No installation and no implementation project billed separately.
Do I have to sync my WhatsApp with Nexloo?
WhatsApp is connected through the official API, with Nexloo as a provider authorised by Meta. Instagram, Messenger and Telegram come in by direct authorisation, and all of them reach the same queue with one history per customer.
Does it only work as an omnichannel customer service platform?
No. Nexloo is a complete customer service platform, with integrations to several channels and features built to help you sell a great deal more.
What happens if my phone runs out of battery?
Once it is synced with Nexloo, messages keep arriving in the platform normally — even with no internet and no battery.
Can I connect more than one WhatsApp to Nexloo?
Yes. You can connect several numbers to the same account. Talk to our sales team for the details on how to set it up.
Can I integrate other tools and platforms?
Yes. Through our API you can integrate WhatsApp, Messenger, Instagram, Telegram, email, website chat and many other tools.
Last step
A free assessment of your channels
A short conversation to map where your customer arrives from today, where the conversation gets lost when they change channel, and what changes when it all lives in the same inbox.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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