3x
Increased productivity in the e-commerce sector
Multiple Users WhatsApp for E-commerce eliminates repetitive manual tasks and allows your team to focus on selling online efficiently.
Multiple Users on WhatsApp for E-commerce: Pre-sales and tracking no longer compete for the same device
Pre-sales, tracking, and exchanges are three urgent conversations that hit the same number — and during peak times, all at once.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é WhatsApp Múltiplos Usuários para E-commerce
The Multiple Users WhatsApp for E-commerce from Nexloo allows multiple agents to use the same WhatsApp number simultaneously, tailored to the specific needs of online stores. With a solution developed for the e-commerce sector, your team automates post-sale support and cart recovery and focuses on what really matters: selling online.
E-commerce companies face unique communication and customer relationship challenges. The complete Nexloo support platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of online stores across Brazil.
Results
Benefícios do WhatsApp Múltiplos Usuários para E-commerce
What changes in the store when pre-sale, tracking, and exchanges stop competing for the same device.
80%
Reduced response time
Serve online stores instantly at any time, leaving no message unanswered.
24/7
Total availability for online stores
E-commerce customers receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Quickly resolve questions and demands from online stores, improving the customer experience.
Features
Funcionalidades do WhatsApp Múltiplos Usuários para E-commerce
Recursos projetados para transformar o atendimento no segmento de e-commerce.
Multiple agents on one number
The entire team serves through the same WhatsApp number without conflicts, with individual identification for each operator.
Automatic conversation distribution
New messages are distributed among available agents following capacity and specialty rules.
Unified conversation history
Any agent can access the complete customer history, ensuring continuity even during transfers.
Real-time supervision dashboard
Managers monitor volume, response time, and individual performance of each agent on a dashboard.
Shared quick responses
Bank of ready responses accessible to the entire team to expedite recurring support without losing personalization.
Internal notes between agents
Add private notes in conversations to contextualize colleagues before transfers or escalations.
One number, as many agents as needed
The whole team works on the same WhatsApp number, each person with their own login and registration. No phones on the desk and no limit on connected devices.
Distribution by queue, department, or portfolio
Rotation among those available, forwarding by subject or returning to the agent who already spoke with that client. The rule is yours, and it runs without anyone filtering.
Prevention against duplicate service
When someone takes over the conversation, it leaves the queue of others. Two people responding to the same customer with different information becomes impossible.
Transfer with the history included
Transferring the conversation to another department carries everything that has been said, including internal notes. The client does not need to start explaining again with each transfer.
Internal notes invisible to the client
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation leaking to the customer.
Real-time supervision
The manager monitors ongoing conversations, adds an internal note when they need to correct the course, and takes over the service if necessary.
Business hours by queue
Outside of business hours, each queue responds differently: out-of-office message, referral to on-call, or scheduling a return. Configured once.
Tags and attributes by conversation
Subject tags, priority, and stage, plus custom fields like Tax ID or contract number. This is what makes the filter and report exist later.
Stalled conversation alert
Conversations without response for longer than the limit you set appear marked for the manager, before the client inquires.
Comece a usar WhatsApp Múltiplos Usuários para E-commerce
Peça um diagnóstico gratuito e descubra como o WhatsApp Múltiplos Usuários pode transformar seu atendimento.
Segments
Para quem é o WhatsApp Múltiplos Usuários para E-commerce
The e-commerce operation formats that earn the most with a shared number.
lojas virtuais de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in post-sale support and cart recovery causes loss of opportunities and daily rework.
lojas virtuais em crescimento
Equipes de 10-50 pessoas
Growing demand volume exceeds the team's capacity to sell online with quality.
lojas virtuais com múltiplas unidades
Operações com 3+ locais
Standardizing support across branches and maintaining uniform quality is challenging without centralization.
Sales teams with split accounts
Starting from 3 users
They need the known client to return to their original representative, without two salespeople competing for the same conversation.
Receptions and scheduling centers
Starting from 3 users
They receive scheduling, rescheduling, and confirmations on the same number and need urgency to not fall behind routine.
Support with service levels
Starting from 3 users
They escalate tickets between levels and cannot lose the context of what has already been attempted in the handoff.
Operations with service audit
Starting from 3 users
They need to know who said what and when, with a record that survives the departure of the person who assisted.
Deals with on-call and schedule
Starting from 3 users
They rotate the team in shifts and need the conversation to follow the responsible person, not the device.
Companies with distinct departments
Starting from 3 users
Handles fiscal, commercial, and financial inquiries through the same number and requires separate queues by topic.
Networks with multiple locations
Starting from 3 users
They want to standardize brand service without giving up central control over deadlines and quality.
Seasonal high volume operations
Starting from 3 users
They have peaks concentrated on specific dates that a single device cannot handle.
Remote or distributed teams
Starting from 3 users
They need anyone, from anywhere, to see the same queue and the same history.
What sets us apart
Por que escolher Nexloo para E-commerce
What's included in the plan for stores that communicate via WhatsApp.
Single number for the entire team
Customers communicate with just one number, avoiding confusion with personal contacts of sellers or agents.
No need for extra devices
Works 100% in the cloud via browser, without needing multiple phones or additional SIM cards.
Seamless transfer between agents
Transfer conversations between agents without the customer noticing the change, maintaining complete context.
Integrated with the complete Nexloo platform
Combine multi-agent WhatsApp with CRM, AI chatbot, and mass messaging in the same tool.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Question before purchase has an expiration date.
Those who ask about the delivery time have their card in hand. If the response takes too long, the purchase happens on another site. After the sale, the roles reverse: it's the order without tracking that becomes a public complaint.
In practice
How the store serves before and after the sale
Pre-sales, tracking, and exchange are three conversations with different urgencies that fall under the same number — and, on business days, all at the same time.
The message enters classified.
Product inquiries, order status, and exchanges go into the same box, each with its own label.
Pre-sales take priority
The distribution puts those who are yet to buy ahead in the routine queue, because that's where quick responses turn into revenue.
The request follows the conversation
Order number, tracking, and exchange history are in the contact — the customer doesn't have to repeat the code with each message.
The peak does not disrupt the service
During business hours, the queue distributes the volume among all agents instead of piling it on one device.
FAQ
Before the next commercial date.
The most common questions about peak volume queue, order history, and cart recovery.
How does Multiple Users WhatsApp for E-commerce work in practice?
The Multiple Users WhatsApp for E-commerce from Nexloo was specifically developed to meet the needs of the e-commerce sector. The solution allows multiple agents to use the same WhatsApp number simultaneously, tailored for online stores. In practice, online stores can set up the tool in minutes, connecting their support channels and customizing flows for post-sale support and cart recovery. The system learns from interactions and becomes more efficient over time, allowing your team to focus on selling online instead of repetitive operational tasks.
Does Multiple Users WhatsApp for E-commerce have a free plan for online stores?
Yes, Nexloo offers a 7-day free trial with full access to Multiple Users WhatsApp for E-commerce for online stores. Professionals in the e-commerce sector can set up the system, connect preferred channels, and test with real post-sale support and cart recovery demands without financial commitment. No payment information is required to get started. After the trial, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports online stores throughout the evaluation, ensuring full utilization of the available resources for the sector.
How to connect Multiple Users WhatsApp for E-commerce to the systems I already use?
Connecting Multiple Users WhatsApp for E-commerce with tools used by online stores is done without the need for programming. Nexloo offers ready connectors via Zapier and webhooks for the most popular systems in the e-commerce sector, as well as a RESTful API for specific integrations. E-commerce management, scheduling, finance, and marketing software can be integrated directly. For online stores with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up Multiple Users WhatsApp for E-commerce?
The initial setup of Multiple Users WhatsApp for E-commerce for online stores takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automated messages for the e-commerce sector. Advanced features like complex automations and integrations with specific online store systems may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the e-commerce sector that significantly accelerate the initial setup and reduce the learning curve.
Is Multiple Users WhatsApp for E-commerce safe for customer data in the e-commerce sector?
Absolutely. Multiple Users WhatsApp for E-commerce meets specific security requirements for online stores, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which employees view sensitive customer data in the e-commerce sector. Features like automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications provide additional protection for information processed by online stores.
What is the difference between Multiple Users WhatsApp for E-commerce and alternative solutions?
For online stores, alternatives typically use unofficial WhatsApp Web or extensions that risk banning. Multiple Users WhatsApp for E-commerce operates via authorized infrastructure with professional features developed for the e-commerce sector: intelligent distribution among agents specialized in post-sale support and cart recovery, individual performance metrics, configurable queues by demand type, and integration with tools already used by online stores. It is professional WhatsApp management, not just shared access.
How soon will I see results using Multiple Users WhatsApp for E-commerce?
Initial results with Multiple Users WhatsApp for E-commerce are visible within the first 48 hours, especially in response speed and organization of support for online stores. Productivity metrics and reduction of manual tasks appear in the first week of active use. Impact on revenue and customer retention in the e-commerce sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with regular interaction volume.
Last step
Where is your store loses cart
A short conversation to map how many pre-purchase questions go unanswered in time in your operation.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
1
2