3x
More efficiency in collections and recovery
AI Chatbot for Collections automates repetitive processes to recover owed amounts without manual effort.
AI Chatbot for Collections: Standard Agreements Close When Debtors Respond
Automating outreach and waiting for responses is half the battle. Those who reply are ready to negotiate—don't let the moment slip away.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Chatbot de IA para Cobrança
The AI Chatbot for Collections from Nexloo automates conversations with artificial intelligence that understands context and responds naturally, specifically focused on collections and recovery. Automate collection processes that consume hours of your team’s time and transform delinquency and inefficient communication into an efficient and scalable operation.
Collection and recovery processes require consistency, speed, and continuous monitoring. The Nexloo platform delivers intelligent automation that allows you to recover owed amounts without increasing headcount or sacrificing service quality.
Results
Benefícios do Chatbot de IA para Cobrança
What changes in recovery when the response to the trigger is handled immediately.
70%
Reduction of operational tasks
Eliminate manual activities related to collections and recovery and free your team for strategic tasks.
24/7
Continuous collection operation
Collection and recovery processes operate uninterrupted, capturing opportunities outside business hours.
50%
Fewer operational errors
Intelligent automation reduces human errors in collection and recovery processes and standardizes operations.
Features
Funcionalidades do Chatbot de IA para Cobrança
Recursos projetados para transformar o atendimento no segmento de cobrança.
Conversational AI with context
Understands open questions, maintains context between messages, and responds naturally and personally.
Hybrid flows AI + human
Intelligent transfer to agents when the chatbot identifies the need for human intervention.
Knowledge base training
Feed the chatbot with documents, FAQs, and manuals for accurate responses about your business.
Real-time sentiment analysis
Detects frustration or urgency in messages and prioritizes human assistance when necessary.
Visual flow builder
Create complex conversational flows with a drag-and-drop interface, no programming knowledge required.
Advanced conditional logic
Create branches based on user responses, time, source channel, or data from the integrated CRM.
Understands who writes outside the script
The customer doesn't type "1". They write "I wanted to exchange the wrong product". The chatbot reads the sentence, identifies the intent, and responds — instead of repeating the menu until the person gives up.
Flow builder without coding
You design the path by dragging blocks: question, condition, action, closure. What requires code is the exception, not the rule — and those handling customer service can manage it themselves.
Flow and AI in the same service
The step that requires precision — collecting the ID number, confirming the amount — runs as a deterministic flow. The rest, which is conversation, operates with AI. Neither one does the other's job.
Buttons, lists, and menus when they help
Choosing between three time slots is faster by tapping a button than typing. The chatbot alternates between free text and clickable components as the step progresses, and does not force the person into a single format.
Collects and validates data during the conversation
Social Security number, ZIP code, email, and license plate are checked as soon as the person types them. Incorrect data is flagged right there, not three steps later when they’ve already lost patience.
Check your systems in real time
Order status, balance, protocol, or schedule availability come through integration — the chatbot responds with the current data, not with a standard text that was already there.
Escape word always available
At any point in the flow, "I want to talk to someone" interrupts and calls a person. A chatbot that traps the customer in a maze does not save support: it creates complaints.
Recognizes frustration and passes it on
Repetition of the same question, messages in all caps, and insults are signs that the automation is no longer helping. The chatbot ends the flow and escalates before it gets worse.
One flow per channel, or the same in all
The path can change depending on the channel — a form fits on the website, audio fits on WhatsApp — or it can be exactly the same. It's your decision, not a limitation of the tool.
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Segments
Para quem é o Chatbot de IA para Cobrança
Billing operations that benefit the most from a compliance chatbot.
Companies with high demand for collections
SMEs with 50+ interactions/day
Delinquency and inefficient communication lead to productivity loss and below-expected results.
Teams that need to scale collections and recovery
Teams of 5-30 employees
Manual collection and recovery processes do not scale as the business grows.
Operations that require collections and recovery 24/7
Companies with off-hours support
Customers expect immediate responses, but the team only works during business hours.
Screening and routing of service
Starting from 3 users
They need to identify the topic and sector before assigning a person — currently, this is done by a human reading the first message.
Repetitive scheduling and confirmation
Starting from 3 users
They repeat the same dialogue dozens of times a day: which service, which day, which time, confirm.
Status inquiry and second copy
Starting from 3 users
They receive the same order all the time, and the response already exists in a system that the customer does not access.
Lead Generation and Qualification
Starting from 3 users
They need to collect the same four pieces of information from every lead before the sales team enters the conversation.
Post-sale, exchanges and returns
Starting from 3 users
Leads a process with fixed steps — note, reason, photo, deadline — that repeats the same in all cases.
Standardized billing and negotiation
Starting from 3 users
Always provides the same agreement conditions, within a written policy that doesn't change with each conversation.
Recruitment and hiring
Starting from 3 users
They perform the same requirements screening and document collection throughout the selection process.
Health, education, and services with reception
Starting from 3 users
You have a reception that spends the day answering questions about hours, address, fees, and necessary documents.
Product support and onboarding
Starting from 3 users
Guide every new customer through the same initial steps, and answer the same list of setup questions.
What sets us apart
Por que escolher Nexloo para Cobrança
What's included in the plan for those who charge via chatbot.
State-of-the-art generative AI
Advanced technology that goes beyond fixed responses, understanding nuances and generating contextual replies.
Continuous learning and improvement
The chatbot improves with each conversation, identifying patterns and automatically refining responses.
Quick setup without programming
Set up the chatbot visually with an intuitive interface, no technical knowledge required.
Native integration with human support
Seamless transition between chatbot and agent when necessary, without losing conversation context.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The dispatch is automatic. The response waits in line.
Automating the sending and leaving the response pending is halfway there. Those who responded to the charge are willing to negotiate at that moment — and the moment passes while the conversation waits for an available negotiator.
In practice
How the flow closes the standard agreement
Most agreements follow the policy without exception: they are written conditions, applied equally to everyone. These don't need a negotiator — they need someone available at the moment.
Receives the identified response
Those who respond to the sequence already enter with a contract and outstanding amount in the contact, without typing a code.
Offers within the policy
Discount, installment options, and deadlines are set within the configured parameters — and the flow will not go beyond them under any circumstances.
Closes and issues
Once the condition is chosen, the agreement is recorded and the invoice is generated in the conversation.
Escalate the exception
Requests outside the scope, disputes, and sensitive cases interrupt the flow and go to the desk, with everything recorded.
FAQ
Before closing the deal by flow.
The most common questions about thresholds, agreement registration, approach tone, and compliance.
How does the AI Chatbot for Collections work in practice?
The AI Chatbot for Collections from Nexloo automates conversations with artificial intelligence that understands context and responds naturally, specifically optimized for collection and recovery processes. When activated, the system automates collection and recovery tasks that previously consumed hours of the team’s time. Leads and interactions are processed automatically following configurable rules, while the team only receives cases that truly require human attention. Real-time reports allow tracking of collection and recovery metrics and identifying continuous improvement points.
Does the AI Chatbot for Collections offer a free trial period?
Yes, Nexloo offers a complete 7-day trial of the AI Chatbot for Collections so that teams can validate the automation of collections and recovery in the real scenario of the company. During this period, it is possible to activate collection flows, measure impact on productivity, and assess whether the solution meets your needs for recovering owed amounts. No credit card or contract is required for the trial. After evaluation, we have plans that scale with the growth of the operation, charging proportionally to the actual use of the platform in collection and recovery processes.
Does the AI Chatbot for Collections integrate with other company tools?
Absolutely. The AI Chatbot for Collections was designed to connect with diverse business ecosystems that support collection and recovery processes. Native integrations via Zapier cover hundreds of popular applications. For internal systems, webhooks allow bidirectional communication with ERPs, collection platforms, and proprietary databases. The documented RESTful API enables complex automations between the AI Chatbot for Collections and any system that supports HTTP, expanding possibilities for recovering owed amounts in an integrated manner. All configurations come with technical support included in the plan.
How long does it take to set up the AI Chatbot for Collections?
The initial setup of the AI Chatbot for Collections takes between 10 and 30 minutes for basic activation of collection and recovery flows. Connecting channels, defining distribution rules, and customizing collection messages are guided steps by the setup assistant. For advanced collection and recovery automations with conditional rules and external integrations, the complete process can take from 1 to 5 days depending on operational complexity. Ready-made templates for collection and recovery processes are available and can be activated with one click to speed up implementation.
Does the AI Chatbot for Collections ensure data security in collection and recovery processes?
Completely. Security is a priority in the AI Chatbot for Collections, especially in collection and recovery flows that handle sensitive information. The platform operates in compliance with LGPD, using encryption for all data traffic. Configurable permissions control who accesses each type of information in collection processes. Native consent mechanisms, opt-out, and the right to be forgotten simplify regulatory compliance. Audit logs record every action for complete traceability in your company’s collection and recovery operations.
What is the difference between the AI Chatbot for Collections and conventional chatbots?
For collection and recovery automation, conventional chatbots follow rigid scripts that do not cover unforeseen situations. The AI Chatbot for Collections uses generative AI that understands nuances of collection and recovery, responds to open questions about delinquency and inefficient communication, and adapts its approach based on each interaction. While traditional chatbots require constant reprogramming for new collection scenarios, the AI learns and evolves autonomously.
How long until I see results using the AI Chatbot for Collections?
The first results from the AI Chatbot for Collections in collection and recovery processes are perceived within the first 24 to 48 hours of operation. The immediate reduction of manual tasks and the increase in the speed of collection and recovery are the quickest gains. Results in indicators such as conversion, satisfaction, and productivity consolidate between the second and fourth week of use, when automations are optimized and the team has already internalized the new processes. Companies with a higher volume of interactions tend to see returns more quickly.
Last step
Where is your ruler loses the deal
A short conversation to gauge how many responses to your billing are left waiting for a negotiator.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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