3x
Increased productivity in the e-commerce sector
AI Chatbot for E-commerce eliminates repetitive manual tasks and allows your team to focus on selling online efficiently.
AI Chatbot for E-commerce: No More "Where's My Order" Calls
The updated answer is in the system, but customers can't access it. Having someone fetch this data one by one is the most avoidable cost for a store.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Chatbot de IA para E-commerce
The AI Chatbot for E-commerce from Nexloo automates conversations with artificial intelligence that understands context and responds naturally, tailored to the specific needs of online stores. With a solution developed for the e-commerce sector, your team automates post-sale support and cart recovery and focuses on what really matters: selling online.
Companies in the e-commerce sector face unique communication and customer relationship challenges. The complete Nexloo support platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of online stores across Brazil.
Results
Benefícios do Chatbot de IA para E-commerce
What changes at the store when the order inquiry no longer requires an attendant.
80%
Reduced response time
Serve online stores instantly at any time, leaving no message unanswered.
24/7
Full availability for online stores
E-commerce customers receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Quickly resolve queries and demands from online stores, improving the customer experience.
Features
Funcionalidades do Chatbot de IA para E-commerce
Recursos projetados para transformar o atendimento no segmento de e-commerce.
Conversational AI with context
Understands open questions, maintains context between messages, and responds naturally and personally.
Hybrid flows AI + human
Intelligent transfer to agents when the chatbot identifies the need for human intervention.
Knowledge-based training
Feed the chatbot with documents, FAQs, and manuals for accurate responses about your business.
Real-time sentiment analysis
Detects frustration or urgency in messages and prioritizes human support when necessary.
Visual flow builder
Create complex conversational flows with a drag-and-drop interface, no programming knowledge required.
Advanced conditional logic
Create branches based on user responses, time, source channel, or integrated CRM data.
Understands who writes outside the script
The customer doesn't type "1". They write "I wanted to exchange the wrong product". The chatbot reads the sentence, identifies the intent, and responds — instead of repeating the menu until the person gives up.
Flow builder without coding
You design the path by dragging blocks: question, condition, action, closure. What requires code is the exception, not the rule — and those handling customer service can manage it themselves.
Flow and AI in the same service
The step that requires precision — collecting the ID number, confirming the amount — runs as a deterministic flow. The rest, which is conversation, operates with AI. Neither one does the other's job.
Buttons, lists, and menus when they help
Choosing between three time slots is faster by tapping a button than typing. The chatbot alternates between free text and clickable components as the step progresses, and does not force the person into a single format.
Collects and validates data during the conversation
Social Security number, ZIP code, email, and license plate are checked as soon as the person types them. Incorrect data is flagged right there, not three steps later when they’ve already lost patience.
Check your systems in real time
Order status, balance, protocol, or schedule availability come through integration — the chatbot responds with the current data, not with a standard text that was already there.
Escape word always available
At any point in the flow, "I want to talk to someone" interrupts and calls a person. A chatbot that traps the customer in a maze does not save support: it creates complaints.
Recognizes frustration and passes it on
Repetition of the same question, messages in all caps, and insults are signs that the automation is no longer helping. The chatbot ends the flow and escalates before it gets worse.
One flow per channel, or the same in all
The path can change depending on the channel — a form fits on the website, audio fits on WhatsApp — or it can be exactly the same. It's your decision, not a limitation of the tool.
Comece a usar Chatbot de IA para E-commerce
Peça um diagnóstico gratuito e descubra como o Chatbot de IA pode transformar seu atendimento.
Segments
Para quem é o Chatbot de IA para E-commerce
The e-commerce operation formats that earn the most with an AI chatbot.
lojas virtuais de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in post-sale support and cart recovery leads to lost opportunities and daily rework.
lojas virtuais em crescimento
Equipes de 10-50 pessoas
Increasing demand volume exceeds the team's capacity to sell online with quality.
lojas virtuais com múltiplas unidades
Operações com 3+ locais
Standardizing support across branches and maintaining uniform quality is challenging without centralization.
Screening and routing of service
Starting from 3 users
They need to identify the topic and sector before assigning a person — currently, this is done by a human reading the first message.
Repetitive scheduling and confirmation
Starting from 3 users
They repeat the same dialogue dozens of times a day: which service, which day, which time, confirm.
Status inquiry and second copy
Starting from 3 users
They receive the same order all the time, and the response already exists in a system that the customer does not access.
Lead Generation and Qualification
Starting from 3 users
They need to collect the same four pieces of information from every lead before the sales team enters the conversation.
Post-sale, exchanges and returns
Starting from 3 users
Leads a process with fixed steps — note, reason, photo, deadline — that repeats the same in all cases.
Standardized billing and negotiation
Starting from 3 users
Always provides the same agreement conditions, within a written policy that doesn't change with each conversation.
Recruitment and hiring
Starting from 3 users
They perform the same requirements screening and document collection throughout the selection process.
Health, education, and services with reception
Starting from 3 users
You have a reception that spends the day answering questions about hours, address, fees, and necessary documents.
Product support and onboarding
Starting from 3 users
Guide every new customer through the same initial steps, and answer the same list of setup questions.
What sets us apart
Por que escolher Nexloo para E-commerce
What's included in the plan for stores that automate customer service.
Cutting-edge generative AI
Advanced technology that goes beyond fixed responses, understanding nuances and generating contextual replies.
Continuous learning and improvement
The chatbot improves with each conversation, identifying patterns and refining responses automatically.
Quick setup without programming
Set up the chatbot visually with an intuitive interface, no technical knowledge required.
Native integration with human support
Seamless transition between chatbot and agent when necessary, without losing the context of the conversation.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
"Where's my order?" does not need people.
The response is in the system, updated, and the client does not have access to it. Assigning someone to fetch this data one by one is the most avoidable cost of an e-commerce operation.
In practice
How the flow separates the post-sale of the pre-sale
The two conversations come through the same channel and are worth very different things for the store. The first thing the flow does is distinguish one from the other.
Identifies customer and order
Those who have already purchased are recognized, and the open order enters the conversation without needing to type a code.
Inquiry and response
Status, carrier, and forecast come from the integration in seconds, at any time.
Prioritizes those who will buy.
Size inquiries, availability, and shipping go to the front, with a photo and product link.
Leads the exchange through steps
Reason, note, and photo are collected in the flow, and the post-sale team receives the case ready to decide.
FAQ
Before the next commercial date.
The most common questions about integration with the store, tracking, peak volume, and exchange flow.
How does the AI Chatbot for E-commerce work in practice?
The AI Chatbot for E-commerce from Nexloo was specifically developed to meet the needs of the e-commerce sector. The solution automates conversations with artificial intelligence that understands context and responds naturally, tailored for online stores. In practice, online stores set up the tool in minutes, connecting their support channels and customizing flows for post-sale support and cart recovery. The system learns from interactions and becomes more efficient over time, allowing your team to focus on selling online instead of repetitive operational tasks.
Does the AI Chatbot for E-commerce have a free plan for online stores?
Yes, Nexloo offers a 7-day free trial with full access to the AI Chatbot for E-commerce for online stores. Professionals in the e-commerce sector can set up the system, connect preferred channels, and test with real post-sale support and cart recovery demands without financial commitment. No payment information is required to get started. After trying it out, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports online stores throughout the evaluation, ensuring full utilization of the resources available for the sector.
How do I connect the AI Chatbot for E-commerce to the systems I already use?
Connecting the AI Chatbot for E-commerce with tools used by online stores is done without programming. Nexloo offers ready-made connectors via Zapier and webhooks for the most popular systems in the e-commerce sector, as well as a RESTful API for specific integrations. E-commerce management, scheduling, financial, and marketing software can be integrated directly. For online stores with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up the AI Chatbot for E-commerce?
The initial setup of the AI Chatbot for E-commerce for online stores takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automatic messages for the e-commerce sector. Advanced features like complex automations and integrations with specific online store systems may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the e-commerce sector that significantly speed up the initial setup and reduce the learning curve.
Is the AI Chatbot for E-commerce safe for customer data in the e-commerce sector?
Absolutely. The AI Chatbot for E-commerce meets specific security requirements for online stores, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which employees view sensitive customer data in the e-commerce sector. Features like automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications ensure additional protection for information processed by online stores.
What is the difference between the AI Chatbot for E-commerce and conventional chatbots?
Traditional chatbots use fixed decision trees, limiting themselves to scenarios predicted in the setup. The AI Chatbot for E-commerce employs generative AI that understands natural language from e-commerce customers, interprets queries about post-sale support and cart recovery, and generates contextual responses specific to online stores. The AI learns from each real interaction of online stores, becoming more accurate continuously without constant manual updates.
How long until I see results using the AI Chatbot for E-commerce?
Initial results with the AI Chatbot for E-commerce are visible within the first 48 hours, especially in response speed and organization of support for online stores. Productivity metrics and reduction of manual tasks appear in the first week of active use. The impact on revenue and customer retention in the e-commerce sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your store spends an agent
A short conversation to gauge how much of your support is inquiries that the system already answers.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
1
2