90%
Reduced response time
Instant responses eliminate waiting queues and increase customer satisfaction on WhatsApp.
AI Agent for WhatsApp: Replies in 4 Seconds, Even at 3 AM
Over half of sales messages arrive after hours. The agent chats, discovers needs, and hands off ready-to-close leads to your team.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para WhatsApp
The AI Agent for WhatsApp from Nexloo transforms the way companies communicate with customers via the most popular messaging app in Brazil. With advanced natural language processing, the agent understands context, answers frequently asked questions, and conducts conversations in a humanized manner — all in real-time, without waiting queues.
Unlike traditional rule-based chatbots, our agent learns from each interaction and adapts to your brand's tone. Integration with the official WhatsApp Business API ensures compliance and stability, while the centralized dashboard allows you to monitor all conversations in one place.
Results
Benefícios do Agente de IA para WhatsApp
What changes when the company's WhatsApp responds in seconds, at any time.
3x
More qualified leads
The agent collects data, identifies purchase intent, and forwards ready-to-buy leads to salespeople.
24/7
Total availability
Continuous support even outside business hours, on holidays, and weekends.
60%
Reduced operational costs
Automate repetitive tasks and free your team for complex support on WhatsApp.
Features
Funcionalidades do Agente de IA para WhatsApp
Recursos projetados para transformar o atendimento no segmento de whatsapp.
Natural language processing
Understands messages in colloquial Portuguese, slang, and common abbreviations on WhatsApp without manual setup.
Intelligent transfer to humans
Identifies when a customer needs human support and transfers the conversation with complete context.
Integration with official API
Direct connection with the WhatsApp Business API ensuring compliance, stability, and bulk message sending.
Rich media responses
Sends images, documents, audio, and interactive buttons to enhance the conversational experience.
Real-time metrics dashboard
Track support volume, resolution rate, average conversation time, and customer satisfaction.
Conversational context memory
The agent remembers information from previous interactions with the same contact for continuous and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
Comece a usar Agente de IA para WhatsApp
Peça um diagnóstico gratuito e descubra como o Agente de IA pode transformar seu atendimento.
Segments
Para quem é o Agente de IA para WhatsApp
Operations that benefit the most from an AI agent responding on WhatsApp.
E-commerce com alto volume de mensagens
PMEs com 500+ mensagens/dia
They can't respond to all customers in time on WhatsApp, losing sales due to delays.
Clínicas e consultórios
Empresas com 3-20 funcionários
Overloaded receptionists can't confirm appointments and answer questions simultaneously.
Empresas com equipe reduzida
Startups e microempresas
They don't have a dedicated team for WhatsApp support and miss opportunities outside business hours.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para WhatsApp
What's included in the plan for those who use an AI agent on WhatsApp.
AI trained for WhatsApp conversations
Model optimized for the short and informal format typical of WhatsApp messages, unlike generic chatbots.
Setup in under 10 minutes
Connect your number, set base responses, and activate the agent without needing developers or complex integrations.
Compliance with WhatsApp policies
Uses the official API, respecting sending limits and opt-in policies to avoid number blocks.
Scale without proportional cost
Handle 10 or 10,000 simultaneous conversations without hiring more agents, maintaining uniform quality.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The 11 PM question does not wait until tomorrow.
More than half of the messages from a business operation arrive outside of business hours. Without an agent, they wait for someone to open the app; and those who waited all night have already bought elsewhere by 9 AM.
In practice
How the agent works on your WhatsApp
It's not a menu of numbered options. It's a conversation that understands what the person wrote, responds with what your company trained, and knows when to call someone.
Learn from what you already have
The pricing table, policies, frequently asked questions, and site pages become the agent's knowledge base. Nothing is invented outside of it.
Engages and qualifies in conversation
Answers the inquiry, asks the missing questions, and records weight, interest, and urgency as contact fields.
Calls the right person at the right time
Price outside the table, complaint, or cancellation request go directly to an agent, with the history attached.
Shows what needs improvement
The dashboard lists what the agent was unable to answer — which serves as a training list for the next steps, and highlights what your website isn't explaining.
FAQ
Before assigning the agent to serve.
The most common questions about training, response limits, handoff to a human, and the official API.
How does the AI Agent for WhatsApp work in practice?
The AI Agent for WhatsApp from Nexloo connects to your business number via the official API and monitors incoming messages in real-time. When a customer sends a message, the agent processes the text using artificial intelligence, identifies the intent, and automatically generates a contextual response. If the conversation requires human intervention, the agent transfers the support to an operator with the entire conversation history preserved. The process is seamless for the customer, who experiences fluid and personalized support.
Does the AI Agent for WhatsApp completely replace my support team?
Not necessarily. The agent is designed to complement your team by automating repetitive responses such as questions about prices, hours, availability, and order status. Conversations that require human judgment, negotiation, or empathy are automatically transferred to real agents. In practice, companies using the agent report a reduction of up to 60% in manual workload, allowing the team to focus on higher-value support.
Do I need the official WhatsApp Business API to use the AI Agent?
Yes, the AI Agent for WhatsApp from Nexloo exclusively uses the official WhatsApp Business API to ensure stability, security, and compliance with Meta's policies. Nexloo facilitates the verification and approval process for the official API, including support in setting up the Business Manager and verifying the company. If you already have access to the official API, integration takes just a few minutes.
How long does it take to set up the AI Agent on WhatsApp?
The initial setup of the AI Agent for WhatsApp can be completed in under 10 minutes. You connect your business number, set base responses for frequently asked questions, and activate the agent. Over time, you can refine responses, add more complex conversational flows, and train the agent with specific information about your business. The platform offers ready-made templates to speed up deployment across different sectors.
Can the AI Agent send bulk messages via WhatsApp?
The AI Agent for WhatsApp focuses on individual conversations and reactive support — it responds when the customer initiates contact. For bulk messaging campaigns, Nexloo offers the Bulk WhatsApp Sender, which allows sending notifications, promotions, and announcements to segmented contact lists. Both solutions work together, allowing triggered campaigns to generate conversations that the agent can continue automatically.
Does the AI Agent for WhatsApp work with multiple numbers simultaneously?
Yes, you can connect multiple WhatsApp numbers to the same AI agent on the Nexloo platform. Each number can have customized settings for tone of voice, responses, and flows. This is useful for companies with branches, separate departments, or different brands that need unified automated support with channel-specific personalization.
What is the cost of Nexloo's AI Agent for WhatsApp?
Nexloo offers plans starting with free features for companies that are just beginning. The AI Agent for WhatsApp is included in plans that cover advanced automation. You can test it for free without needing a credit card. Paid plans scale according to the volume of conversations and additional features such as integrations with CRM, webhooks, and advanced reporting.
Last step
Where your WhatsApp loses chat
A short conversation to map how many messages your operation receives outside of business hours — and how many of them are never answered.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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