3x
Increased productivity in healthcare
Omnichannel for Medical Clinics eliminates repetitive manual tasks and allows your team to focus on efficiently managing patients.
Omnichannel for Medical Clinics: Patients Stop Repeating Themselves
Patients use whichever channel is open at the time. When each is isolated, reception repeats questions already answered and requests documents already received.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Clínicas Médicas
The Omnichannel for Medical Clinics from Nexloo unifies all communication channels into a single service platform, tailored to the specific needs of clinics and offices. With a solution developed for the healthcare sector, your team automates appointment scheduling and confirmation and focuses on what really matters: managing patients.
Healthcare companies face unique communication and customer relationship challenges. The complete Nexloo service platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of clinics and offices across Brazil.
Results
Benefícios do Omnichannel para Clínicas Médicas
What changes in the clinic when the patient no longer repeats what they have already said.
80%
Reduced response time
Serve clinics and offices instantly at any time, leaving no message unanswered.
24/7
Full availability for clinics and offices
Healthcare clients receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Resolve inquiries and demands from clinics and offices quickly, enhancing the customer experience.
Features
Funcionalidades do Omnichannel para Clínicas Médicas
Recursos projetados para transformar o atendimento no segmento de clínicas médicas.
Unified multichannel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in a single organized inbox.
Context preserved across channels
If a customer starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Smart routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or previously collected customer data.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
Comece a usar Omnichannel para Clínicas Médicas
Peça um diagnóstico gratuito e descubra como o Omnichannel pode transformar seu atendimento.
Segments
Para quem é o Omnichannel para Clínicas Médicas
The healthcare operation formats that benefit the most from omnichannel support.
clínicas e consultórios de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in scheduling and confirming appointments leads to missed opportunities and daily rework.
clínicas e consultórios em crescimento
Equipes de 10-50 pessoas
Growing demand volume exceeds the team's capacity to manage patients with quality.
clínicas e consultórios com múltiplas unidades
Operações com 3+ locais
Standardizing service across branches and maintaining uniform quality is challenging without centralization.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Clínicas Médicas
What's included in the plan for multichannel clinics.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Customers receive the same level of service regardless of the chosen contact channel.
Scale without multiplying tools
Add new service channels without hiring new platforms or training separate teams.
360° view of the customer
Complete history of interactions across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Asked in the direct message, scheduled on WhatsApp.
The patient uses whichever channel is open at the moment. When each one is an island, the reception repeats questions that have already been answered and requests documents that have already arrived.
In practice
How the reception perceives the entire patient
The patient's record at the reception now shows everything they have discussed with the clinic — without having to open the medical file.
Every channel goes to the same queue
WhatsApp, direct message, email, and chat come in together, with the source marked.
The patient is recognized
Phone and email point to the same record, with the contact history.
The document stays attached
Medical requests and insurance guides remain in contact, available for reception.
The clinical data remains restricted
Patient records and health information continue with their own access, separate from the support box.
FAQ
Before unifying your reception.
The most common questions about separating records, LGPD, attachments, and agreements.
How does Omnichannel for Medical Clinics work in practice?
The Omnichannel for Medical Clinics from Nexloo was specifically developed to meet the needs of the healthcare sector. The solution unifies all communication channels into a single service platform, tailored for clinics and offices. In practice, clinics and offices can set up the tool in minutes, connecting their service channels and customizing flows for appointment scheduling and confirmation. The system learns from interactions and becomes more efficient over time, allowing your team to focus on managing patients instead of repetitive operational tasks.
Does Omnichannel for Medical Clinics have a free plan for clinics and offices?
Yes, Nexloo offers a 7-day free trial with full access to Omnichannel for Medical Clinics for clinics and offices. Healthcare professionals can set up the system, connect preferred channels, and test with real appointment scheduling and confirmation demands without financial commitment. No payment information is required to start. After the trial, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports clinics and offices throughout the evaluation, ensuring full utilization of the available resources for the sector.
How to connect Omnichannel for Medical Clinics to the systems I already use?
Connecting Omnichannel for Medical Clinics with tools used by clinics and offices is done without programming. Nexloo provides ready-made connectors via Zapier and webhooks for the most popular healthcare systems, as well as a RESTful API for specific integrations. Healthcare management, scheduling, finance, and marketing software can be directly integrated. For clinics and offices with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up Omnichannel for Medical Clinics?
The initial setup of Omnichannel for Medical Clinics for clinics and offices takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automated messages for the healthcare sector. Advanced features like complex automations and integrations with specific systems for clinics and offices may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the healthcare sector that significantly accelerate the initial setup and reduce the learning curve.
Is Omnichannel for Medical Clinics safe for healthcare customer data?
Absolutely. Omnichannel for Medical Clinics meets specific security requirements for clinics and offices, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which employees can view sensitive healthcare customer data. Features like automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications ensure additional protection for information handled by clinics and offices.
Why choose Omnichannel for Medical Clinics instead of managing channels separately?
Managing channels separately in healthcare means switching between multiple windows, losing context between interactions, and duplicating configurations. Omnichannel for Medical Clinics consolidates everything into a single interface optimized for clinics and offices, with a unified history for each customer, cross-channel automations for appointment scheduling and confirmation, and consolidated reports that show real performance in managing patients across all channels.
How soon will I see results using Omnichannel for Medical Clinics?
Initial results with Omnichannel for Medical Clinics are visible within the first 48 hours, especially in response speed and organization of service for clinics and offices. Productivity metrics and reduction of manual tasks appear in the first week of active use. Impact on revenue and customer retention in the healthcare sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your reception asks twice
A short conversation to gauge how many patients repeat information that the clinic already has.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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