3x
More efficiency in customer service
WhatsApp Multiple Users for Support automates repetitive processes to resolve tickets quickly without manual effort.
Multiple Users WhatsApp Support: the ticket is handed off without the customer recounting the story
When the history resides on the device of the agent, the customer recounts the issue each time — and the second agent resolves it only partially.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é WhatsApp Múltiplos Usuários para Suporte
The WhatsApp Multiple Users for Support from Nexloo allows multiple agents to use the same WhatsApp number simultaneously, specifically focused on customer service. Automate support processes that consume hours of your team's time and transform high response times and accumulated tickets into an efficient and scalable operation.
Customer service processes require consistency, speed, and continuous follow-up. The Nexloo platform delivers intelligent automation that enables quick resolution of tickets without increasing headcount or sacrificing service quality.
Results
Benefícios do WhatsApp Múltiplos Usuários para Suporte
What changes in support when each ticket has an owner, level, and history that travels with it.
70%
Reduction of operational tasks
Eliminate manual activities related to customer service and free your team for strategic tasks.
24/7
Continuous support operation
Customer service processes operate uninterrupted, capturing opportunities outside of business hours.
50%
Fewer operational errors
Intelligent automation reduces human errors in customer service processes and standardizes operations.
Features
Funcionalidades do WhatsApp Múltiplos Usuários para Suporte
Recursos projetados para transformar o atendimento no segmento de suporte.
Multiple agents on one number
The entire team serves through the same WhatsApp number without conflicts, with individual identification for each operator.
Automatic conversation distribution
New messages are distributed among available agents following capacity and specialty rules.
Unified conversation history
Any agent can access the complete customer history, ensuring continuity even during transfers.
Real-time supervision dashboard
Managers monitor volume, response time, and individual performance of each agent on the dashboard.
Shared quick replies
A bank of ready responses accessible to the entire team to expedite recurring service requests without losing personalization.
Internal notes between agents
Add private notes in conversations to contextualize colleagues before transfers or escalations.
One number, as many agents as needed
The whole team works on the same WhatsApp number, each person with their own login and registration. No phones on the desk and no limit on connected devices.
Distribution by queue, department, or portfolio
Rotation among those available, forwarding by subject or returning to the agent who already spoke with that client. The rule is yours, and it runs without anyone filtering.
Prevention against duplicate service
When someone takes over the conversation, it leaves the queue of others. Two people responding to the same customer with different information becomes impossible.
Transfer with the history included
Transferring the conversation to another department carries everything that has been said, including internal notes. The client does not need to start explaining again with each transfer.
Internal notes invisible to the client
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation leaking to the customer.
Real-time supervision
The manager monitors ongoing conversations, adds an internal note when they need to correct the course, and takes over the service if necessary.
Business hours by queue
Outside of business hours, each queue responds differently: out-of-office message, referral to on-call, or scheduling a return. Configured once.
Tags and attributes by conversation
Subject tags, priority, and stage, plus custom fields like Tax ID or contract number. This is what makes the filter and report exist later.
Stalled conversation alert
Conversations without response for longer than the limit you set appear marked for the manager, before the client inquires.
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Segments
Para quem é o WhatsApp Múltiplos Usuários para Suporte
The support centers that gain the most from a shared number.
Companies with high support demand
SMEs with 50+ interactions/day
High response times and accumulated tickets lead to lost productivity and below-expected results.
Teams that need to scale customer support
Teams of 5-30 employees
Manual customer service processes do not scale as the business grows.
Operations that require 24/7 customer support
Companies with off-hours support
Customers expect immediate responses, but the team only works during business hours.
Sales teams with split accounts
Starting from 3 users
They need the known client to return to their original representative, without two salespeople competing for the same conversation.
Receptions and scheduling centers
Starting from 3 users
They receive scheduling, rescheduling, and confirmations on the same number and need urgency to not fall behind routine.
Support with service levels
Starting from 3 users
They escalate tickets between levels and cannot lose the context of what has already been attempted in the handoff.
Operations with service audit
Starting from 3 users
They need to know who said what and when, with a record that survives the departure of the person who assisted.
Deals with on-call and schedule
Starting from 3 users
They rotate the team in shifts and need the conversation to follow the responsible person, not the device.
Companies with distinct departments
Starting from 3 users
Handles fiscal, commercial, and financial inquiries through the same number and requires separate queues by topic.
Networks with multiple locations
Starting from 3 users
They want to standardize brand service without giving up central control over deadlines and quality.
Seasonal high volume operations
Starting from 3 users
They have peaks concentrated on specific dates that a single device cannot handle.
Remote or distributed teams
Starting from 3 users
They need anyone, from anywhere, to see the same queue and the same history.
What sets us apart
Por que escolher Nexloo para Suporte
What's included in the plan for those who provide support via WhatsApp.
Single number for the entire team
Customers communicate with just one number, avoiding confusion with personal contacts of salespeople or agents.
No need for extra devices
Works 100% in the cloud via browser, without the need for multiple phones or additional SIM cards.
Seamless transfer between agents
Transfer conversations between agents without the customer noticing the change, maintaining complete context.
Integrated with the complete Nexloo platform
Combine WhatsApp multi-agents with CRM, AI chatbot, and mass messaging in the same tool.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Ticket without context returns twice.
When the history resides on the device of the person who assisted, the customer recounts the problem with each contact — and the second agent resolves it halfway because they don't know what the first one has already tried. Reopening a ticket costs more than a new one.
In practice
How the support team assists in line, not in rotation.
Multiple agents on a single number handles the volume. What ensures quality is that each call has an owner, level, and history — including when it changes hands.
The ticket comes in identified
The message goes into the queue already with the recognized contact and previous history attached, not as an unknown number.
The right level receives
The distribution separates routine inquiries from those needing a specialist, and the level 2 queue isn't buried under twenty requests for second copies.
The handoff carries the context
When escalating, the entire conversation goes along — with the internal notes from the team, which the client does not see.
The closing becomes an indicator
Solution time, reopening, and satisfaction survey come from the support itself and feed the operation dashboard.
FAQ
Before opening support on the same number.
The most common questions about queue, escalation, internal notes, and service indicators.
How does WhatsApp Multiple Users for Support work in practice?
The WhatsApp Multiple Users for Support from Nexloo allows multiple agents to use the same WhatsApp number simultaneously, specifically optimized for customer service processes. When activated, the system automates customer service tasks that previously consumed hours of the team. Leads and interactions are processed automatically following configurable rules, while the team only receives cases that truly require human attention. Real-time reports allow tracking of customer service metrics and identifying continuous improvement points.
Does WhatsApp Multiple Users for Support offer a free trial period?
Yes, Nexloo offers a 7-day full trial of WhatsApp Multiple Users for Support so teams can validate customer service automation in the real scenario of the company. During this period, it is possible to activate support flows, measure impact on productivity, and assess whether the solution meets your needs for quick ticket resolution. We do not require a credit card or contract for the trial. After evaluation, we have plans that grow with the operation, charging proportionally to the actual use of the platform in customer service processes.
Does WhatsApp Multiple Users for Support integrate with other company tools?
Absolutely. WhatsApp Multiple Users for Support is designed to connect with diverse business ecosystems that support customer service processes. Native integrations via Zapier cover hundreds of popular applications. For internal systems, webhooks allow bidirectional communication with ERPs, support platforms, and proprietary databases. The documented RESTful API enables complex automations between WhatsApp Multiple Users for Support and any system that supports HTTP, expanding the possibilities for quickly resolving tickets in an integrated manner. All configurations come with technical support included in the plan.
How long does it take to set up WhatsApp Multiple Users for Support?
The initial setup of WhatsApp Multiple Users for Support takes between 10 and 30 minutes for basic activation of customer service flows. Connecting channels, defining distribution rules, and customizing support messages are steps guided by the setup assistant. For advanced customer service automations with conditional rules and external integrations, the complete process can take from 1 to 5 days depending on operational complexity. Ready-made templates for customer service processes are available and can be activated with one click to speed up implementation.
Does WhatsApp Multiple Users for Support maintain data security in customer service processes?
Completely. Security is a priority in WhatsApp Multiple Users for Support, especially in customer service flows that handle sensitive information. The platform operates in compliance with LGPD, using encryption for all data traffic. Configurable permissions control who accesses each type of information in support processes. Native consent, opt-out, and right to be forgotten mechanisms simplify regulatory compliance. Audit logs record every action for complete traceability in your company's customer service operations.
What is the difference between WhatsApp Multiple Users for Support and alternative solutions?
In customer service processes, alternatives use unofficial WhatsApp Web risking losing the number. WhatsApp Multiple Users for Support guarantees stability with authorized infrastructure, adding intelligent distribution of support conversations among agents, specific customer service metrics, priority queues, and native integration with tools for quickly resolving tickets. It is not basic shared access; it is professional management of customer service via WhatsApp.
How long does it take to see results using WhatsApp Multiple Users for Support?
The first results from WhatsApp Multiple Users for Support in customer service processes are perceived within the first 24 to 48 hours of operation. The immediate reduction of manual tasks and the increase in customer service speed are the quickest gains. Results in indicators such as conversion, satisfaction, and productivity consolidate between the second and fourth week of use, when automations are optimized and the team has already internalized the new processes. Companies with a higher volume of interactions tend to notice the return more quickly.
Last step
Where is your support loses time
A short conversation to map how much of your service time is spent recounting problems and reopening tickets.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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