3x
Increased productivity in the digital education sector
Omnichannel for Digital Products eliminates repetitive manual tasks and allows your team to focus on scaling digital sales efficiently.
Omnichannel for Info Products: Four Channels Stop Answering the Same Question
During launches, students ask wherever they can get a quick response, sometimes in two places.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Infoprodutos
The Omnichannel for Digital Products from Nexloo unifies all communication channels into a single support platform, tailored to the specific needs of digital product creators and content creators. With a solution developed for the digital education sector, your team automates student support and course sales, focusing on what really matters: scaling digital sales.
Companies in the digital education sector face unique communication and customer relationship challenges. The complete Nexloo support platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of digital product creators and content creators across Brazil.
Results
Benefícios do Omnichannel para Infoprodutos
What changes in the operation when the four channels become a single queue.
80%
Reduced response time
Serve digital product creators and content creators instantly at any time, leaving no message unanswered.
24/7
Total availability for digital product creators and content creators
Clients in the digital education sector receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Resolve questions and demands from digital product creators and content creators quickly, enhancing the customer experience.
Features
Funcionalidades do Omnichannel para Infoprodutos
Recursos projetados para transformar o atendimento no segmento de infoprodutos.
Unified multi-channel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in a single organized inbox.
Context preserved across channels
If a customer starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Smart routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or previously collected customer data.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
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Segments
Para quem é o Omnichannel para Infoprodutos
The info product operation formats that earn the most with omnichannel support.
infoprodutores e criadores de conteúdo de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in student support and course sales leads to missed opportunities and daily rework.
infoprodutores e criadores de conteúdo em crescimento
Equipes de 10-50 pessoas
Growing demand volume exceeds the team's capacity to scale digital sales with quality.
infoprodutores e criadores de conteúdo com múltiplas unidades
Operações com 3+ locais
Standardizing support across branches and maintaining uniform quality is challenging without centralization.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Infoprodutos
What's included in the plan for multichannel course operations.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Customers receive the same level of service regardless of the chosen contact channel.
Scale without multiplying tools
Add new support channels without hiring new platforms or training separate teams.
360° view of the customer
Complete history of interactions across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Four channels, the same question twice.
At launch, the student asks where it's fastest and sometimes in two places. Without a unique identity, two team members respond with the same information and one of them is wrong.
In practice
How the launch to stop duplicating service
The single queue does not reduce the volume of the launch. It prevents the volume from being handled twice by the same tired team.
Every channel enters the same queue
Direct, WhatsApp, email, and group come in together, with the source marked.
The student is recognized.
Purchase, group, and support history appear in any channel they write in.
One conversation, one agent
The same person asking in two places becomes a single conversation, with one responsible party.
The peak is divided
The volume of the four channels is distributed among the team, instead of each one taking care of their own.
FAQ
Before the next launch.
The most common questions about single queue, peak volume, community, and student recognition.
How does the Omnichannel for Digital Products work in practice?
The Omnichannel for Digital Products from Nexloo was specifically developed to meet the needs of the digital education sector. The solution unifies all communication channels into a single support platform, tailored for digital product creators and content creators. In practice, digital product creators and content creators can set up the tool in minutes, connecting their support channels and customizing flows for student support and course sales. The system learns from interactions and becomes more efficient over time, allowing your team to focus on scaling digital sales instead of repetitive operational tasks.
Does the Omnichannel for Digital Products have a free plan for digital product creators and content creators?
Yes, Nexloo offers a 7-day free trial with full access to the Omnichannel for Digital Products for digital product creators and content creators. Professionals in the digital education sector can set up the system, connect preferred channels, and test with real support demands for students and course sales without financial commitment. No payment data is required to get started. After trying it out, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports digital product creators and content creators throughout the evaluation, ensuring full utilization of the resources available for the sector.
How do I connect the Omnichannel for Digital Products to the systems I already use?
Connecting the Omnichannel for Digital Products with tools used by digital product creators and content creators is done without the need for programming. Nexloo provides ready-made connectors via Zapier and webhooks for the most popular systems in the digital education sector, as well as a RESTful API for specific integrations. Digital education management, scheduling, financial, and marketing software can be integrated directly. For digital product creators and content creators with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up the Omnichannel for Digital Products?
The initial setup of the Omnichannel for Digital Products for digital product creators and content creators takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automated messages for the digital education sector. Advanced features such as complex automations and integrations with specific systems for digital product creators and content creators may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the digital education sector that significantly speed up the initial setup and reduce the learning curve.
Is the Omnichannel for Digital Products safe for customer data in the digital education sector?
Absolutely. The Omnichannel for Digital Products meets specific security requirements for digital product creators and content creators, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows you to define which employees can view sensitive customer data in the digital education sector. Features such as automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications provide additional protection for information processed by digital product creators and content creators.
Why choose Omnichannel for Digital Products instead of managing channels separately?
Managing channels separately in the digital education sector means switching between multiple windows, losing context between interactions, and duplicating configurations. The Omnichannel for Digital Products consolidates everything into a single interface optimized for digital product creators and content creators, with a unified history for each customer, cross-channel automations for student support and course sales, and consolidated reports that show real performance in scaling digital sales across all channels.
How long until I see results using Omnichannel for Digital Products?
Initial results with the Omnichannel for Digital Products are visible within the first 48 hours, especially in response speed and organization of support for digital product creators and content creators. Productivity metrics and reduction of manual tasks appear in the first week of active use. The impact on revenue and customer retention in the digital education sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is usually achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your team responds twice
A short conversation to gauge how much of your onboarding support is the same repeated question.
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- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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