35%
Increase in website conversions
Visitors who interact with the chat convert more because they receive instant answers to their questions.
AI Agent for Website Chat: Engages Visitors in Their Session
Visitors leaving a pricing page without answers open a competitor's tab in the same session.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para Chat de Site
The AI Agent for Website Chat from Nexloo adds an intelligent support widget to your website that proactively engages visitors. Instead of waiting for them to fill out forms, the agent initiates contextual conversations based on the page visited and browsing behavior.
Ideal for capturing leads that would leave the site without contact, the AI chat answers technical questions, guides visitors through the catalog, and schedules demos — all without human intervention. Connected to Nexloo's omnichannel platform, chat conversations continue on WhatsApp if the visitor prefers.
Results
Benefícios do Agente de IA para Chat de Site
What changes when the website visitor is assisted in the session where the question appeared.
4x
More leads captured per month
The proactive widget engages visitors who would never fill out traditional contact forms.
24/7
Uninterrupted online support
Website visitors receive complete support even outside of the company's business hours.
70%
Resolution without escalating to humans
Questions about products, prices, and features are resolved by the agent directly in the website chat.
Features
Funcionalidades do Agente de IA para Chat de Site
Recursos projetados para transformar o atendimento no segmento de chat de site.
Customizable and responsive widget
Chat adapted to the brand's visual identity with configurable position, colors, and opening triggers.
Proactive triggers based on behavior
The agent starts a conversation based on time on the page, exit intent, or specific pages visited.
Continuity across other channels
Visitors can continue the conversation on WhatsApp or email without losing the context of the chat on the website.
Data capture without forms
The agent collects name, email, and phone number during the natural conversation, without forms that deter leads.
Installation with a single line of code
Add the chat to the website by pasting a JavaScript snippet in the HTML or via Google Tag Manager.
Conversational context memory
The agent remembers information from previous interactions with the same contact for ongoing and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
Comece a usar Agente de IA para Chat de Site
Peça um diagnóstico gratuito e descubra como o Agente de IA pode transformar seu atendimento.
Segments
Para quem é o Agente de IA para Chat de Site
The websites and operations that benefit the most from an AI agent in chat.
SaaS e empresas de software
Sites com 5k+ visitantes mensais
Visitors browse pricing and feature pages but leave without contact due to lack of immediate channel.
E-commerces com alto tráfego
Lojas com 10k+ sessões/mês
Questions about shipping, stock, and specifications prevent purchases from being completed during browsing.
Empresas B2B com sites institucionais
Negócios com ciclo de vendas consultivo
Contact forms generate cold leads that take days to be addressed by the sales team.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para Chat de Site
What's included in the plan for those who chat on the website.
Proactive engagement based on intent
Unlike passive chats, the agent identifies signs of interest and initiates conversation at the right moment.
Zero impact on website performance
Widget loaded asynchronously with less than 50KB, without affecting Core Web Vitals or loading time.
Seamless transition to WhatsApp
Visitors can migrate the conversation to WhatsApp with one click, preserving the entire history.
Browsing data as context
The agent knows which pages the visitor accessed and uses this information to personalize the conversation.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The question on the pricing page. has minutes of validity.
The visitor who opens the chat is at the highest point of intent throughout the journey. A form that promises "we'll get back to you soon" wastes exactly that moment.
In practice
How the agent converses with those on the site
The website chat isn't just for saying "hello, can I help?". It's for answering the question that's blocking the decision, and for discovering if that visitor is worth a specialist's time.
Enters with a line of code
The widget is installed on the site with a snippet of script — without a plugin, without relying on the tech team for each adjustment.
Responds knowing where the person is
Those on the pricing page receive price answers; those in the technical material get technical responses.
Qualify before scheduling
Size, pain, and deadline enter as fields of the contact, and only what meets the criteria you defined turns into a meeting.
Deliver the schedule ready.
The appointment is chosen within the conversation and goes into the specialist's schedule with the history attached.
FAQ
Before installing the chat on the site.
The most common questions about installation, page performance, qualification, and scheduling.
How do I install the AI Agent for Website Chat on my website?
Installing the Nexloo AI Agent for Website Chat takes just a few minutes. You receive a JavaScript snippet that should be pasted before the closing body tag in your website's HTML. Alternatively, you can use Google Tag Manager to insert it without altering code. The widget loads asynchronously and does not impact the website's loading speed. After installation, the agent starts working immediately.
Does the AI Agent for Website Chat affect the page loading speed?
No. The AI Agent for Website Chat widget is designed for zero impact on performance. The script loads asynchronously after the main content of the page, weighing less than 50KB compressed. Independent tests show that it does not affect Core Web Vitals metrics such as LCP, FID, or CLS. Your website maintains the same performance with or without the chat installed.
Does the AI Agent for Website Chat work on WordPress, Shopify, and other sites?
Yes, the AI Agent for Website Chat is compatible with any platform that accepts custom JavaScript, including WordPress, Shopify, WooCommerce, Wix, Webflow, React sites, Angular, Next.js, and static HTML pages. For WordPress and Shopify, there are dedicated plugins that simplify installation even further. The functionality is identical regardless of the platform used.
Can I customize the appearance of the chat to match my website?
Absolutely. The AI Agent for Website Chat allows you to customize colors, widget icon, screen position, welcome message, agent avatar, and opening behavior. You can define whether the chat opens automatically after a certain time, only on specific pages, or only when it detects exit intent. The visual identity of the chat integrates naturally with your website's design.
Does the AI Agent for Website Chat capture visitors' contact information?
Yes, the agent collects information such as name, email, and phone number naturally during the conversation, without requiring form filling before starting support. This conversational approach to data capture results in significantly higher conversion rates than traditional forms. The collected data is automatically sent to Nexloo's CRM for follow-up by the sales team.
How much does the Nexloo AI Agent for Website Chat cost?
Nexloo offers a free trial of the AI Agent for Website Chat with no credit card required. The chat is included in the omnichannel platform plans with no additional charge per channel. The investment varies based on the volume of monthly conversations. For sites with significant traffic, the return on investment is quick considering the increase in captured leads and conversions generated by the proactive chat.
Last step
Where is your website loses visitor
A short conversation to map how many questions your website generates today without anyone on the other side to respond.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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