88%
Automatic resolution of queries
Technical and operational questions resolved by the agent without human intervention.
AI Agent for Telegram: community support without waking up moderation
Two moderators can't manage four thousand members, and unanswered private messages turn into complaints in the group, where everyone sees.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para Telegram
The AI Agent for Telegram from Nexloo brings intelligent automation to the messaging platform that is rapidly growing among technical audiences and digital communities. With native bot support, Telegram is ideal for automated service that leverages features like inline buttons, commands, and rich media.
Companies using Telegram for communities, technical support, or direct sales can scale their service without limiting the user experience. Connected to the Nexloo omnichannel platform, the agent centralizes Telegram conversations with other channels in a unified dashboard.
Results
Benefícios do Agente de IA para Telegram
What changes when the private community support responds on its own, at any time.
3x
Group support capability
The agent monitors groups and automatically responds to mentions, tripling support capacity.
24/7
Continuous support without a dedicated team
Community members and customers receive immediate responses at any time on Telegram.
40%
Reduction in escalated tickets
Fewer conversations reach human support because the agent resolves recurring issues on Telegram.
Features
Funcionalidades do Agente de IA para Telegram
Recursos projetados para transformar o atendimento no segmento de telegram.
Native bot with custom commands
Create custom commands like /status, /help, and /prices that the agent responds to instantly.
Monitoring of groups and channels
The agent observes mentions in groups and automatically responds to questions directed at the brand.
Inline buttons and custom keyboards
Presents native interactive options from Telegram for quick navigation without typing.
File and document sharing
Shares PDFs, images, and videos automatically when requested during the conversation.
Integration with webhooks and APIs
Connects the agent to external systems to check order statuses, balances, and real-time information.
Conversational context memory
The agent remembers information from previous interactions with the same contact for ongoing and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
Comece a usar Agente de IA para Telegram
Peça um diagnóstico gratuito e descubra como o Agente de IA pode transformar seu atendimento.
Segments
Para quem é o Agente de IA para Telegram
The communities and operations that gain the most from an AI agent on Telegram.
Empresas de tecnologia com comunidades
Startups e SaaS com 500+ membros em grupos
Telegram communities ask repetitive questions that overwhelm the technical support team.
Empresas com público internacional
Negócios com clientes em múltiplos fusos
Time zone differences prevent in-person support during international customers' hours.
Infoprodutores e educadores digitais
Criadores com 1k+ alunos ou seguidores
Students ask questions about access, content, and support in groups that the producer cannot monitor.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para Telegram
What's included in the plan for those who communicate via Telegram.
Full utilization of Telegram's Bot API
Uses native features like inline keyboards, deep linking, and webhooks for a rich and responsive experience.
Support for groups with thousands of members
The agent operates in large groups responding to mentions without volume limits or degradation.
No message template limitations
Unlike WhatsApp, Telegram allows proactive sending without template restrictions or 24-hour windows.
Unified integration with other channels
Telegram conversations appear in the same dashboard as WhatsApp, Instagram, and Messenger from Nexloo.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Two moderators for four thousand people.
Large community generates a volume of private support that no small team can absorb. And what goes unanswered in private reappears as complaints in the group, where everyone reads.
In practice
How the agent sustains a large community
Community has no hours: members ask whenever they remember, and many ask the same thing. The agent responds to what repeats and reserves moderators for case-by-case issues.
Connects to your bot
The agent joins the Telegram bot that the community is already using, without changing the link or asking anyone to migrate.
Learn from community material
Rules, class links, schedule, and frequently asked questions become the knowledge base — and the agent doesn't respond to anything outside of it.
Resolves private matters immediately
Access, link, deadline, and content questions come in seconds, anytime, without waking anyone up.
Calls for moderation when needed
Cancellation, billing, and conflict go directly to a person, with the conversation history attached.
FAQ
Before connecting the agent on your bot.
The most common questions about integration with the bot, groups, channels, and handoff to moderation.
How to create an AI Agent for Telegram with Nexloo?
Creating an AI Agent for Telegram with Nexloo is simple. First, create a bot using Telegram's BotFather and obtain the access token. Then, enter the token in the Nexloo dashboard and configure the agent's responses, commands, and behaviors. The entire process takes less than 10 minutes. Nexloo provides ready-made templates for different types of businesses that speed up the initial setup.
Does the AI Agent for Telegram work in groups or only in private conversations?
The AI Agent for Telegram works in both private conversations and groups. In private conversations, the agent automatically responds to all messages. In groups, it can be configured to respond only when mentioned, when specific commands are used, or when it detects questions directed at the brand. This prevents spam in the group while keeping support available for members.
Can I use custom commands in the AI Agent for Telegram?
Yes, you can create unlimited custom commands for the AI Agent for Telegram. Commands like /prices, /hours, /support, and /catalog can trigger specific responses, service flows, or queries to external systems. The commands appear in Telegram's automatic menu when the user types /, making navigation easier and reducing typing.
Can the AI Agent for Telegram send proactive notifications?
Yes, one of the advantages of Telegram is allowing proactive message sending without the 24-hour window restrictions that exist on WhatsApp. The AI Agent for Telegram can send notifications about order updates, payment reminders, news, and promotions to users who have initiated a conversation with the bot. This makes Telegram excellent for ongoing communication with the customer base.
What is the difference between a Telegram bot and the AI Agent for Telegram?
A traditional Telegram bot follows fixed rules and responds only to pre-defined commands and keywords. The Nexloo AI Agent for Telegram uses artificial intelligence to understand natural language, interpret context, and generate dynamic responses even to questions that have never been programmed. It combines Telegram's bot infrastructure with advanced conversational AI capabilities.
How much does the Nexloo AI Agent for Telegram cost?
Nexloo offers a free trial of the AI Agent for Telegram with no credit card required. The Telegram channel is included in the omnichannel platform plans, with no additional charge for connected channels. Plans vary based on conversation volume and additional features. For communities and businesses already actively using Telegram, the cost-effectiveness is immediate due to savings in manual support time.
Last step
Where is your community loses member
A short conversation to map how much of your private support is delayed — and how much of it turns into public complaints.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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