45%
Abandoned Cart Recovery
The agent re-engages buyers who abandoned checkout with personalized offers and reminders.
AI Agent for E-commerce: Tracking Moves to the Back and Pre-sales Breathe
While the team answers tracking, those ready to buy wait — and delays in pre-sales cost the entire sale.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para E-commerce
The AI Agent for E-commerce from Nexloo automates the most critical interactions in the online shopping journey. From answering questions about products and shipping to recovering abandoned carts and processing returns, the agent operates at all customer touchpoints with the virtual store.
Online stores lose revenue every day by not responding quickly or by failing to re-engage buyers who abandoned checkout. Connected to the Nexloo omnichannel platform, the agent serves via WhatsApp, website chat, and social media to capture sales across any channel.
Results
Benefícios do Agente de IA para E-commerce
What changes in the store when order tracking stops occupying the customer service team.
3x
More Completed Orders per Month
Instant responses about shipping, stock, and delivery times remove barriers that prevent purchases.
24/7
Uninterrupted Post-Sale Support
Customers track orders, request exchanges, and ask questions anytime without waiting.
30%
Reduction in Customer Support Tickets
Questions about tracking, returns, and order status are resolved by the agent automatically.
Features
Funcionalidades do Agente de IA para E-commerce
Recursos projetados para transformar o atendimento no segmento de e-commerce.
Abandoned Cart Recovery
Identifies customers who abandoned checkout and sends a personalized message with an incentive to complete their purchase.
Automatic Order Tracking
Checks delivery status in real-time and informs the customer without the need for support contact.
Integrated Product Catalog
Displays products, prices, and availability directly in the conversation when the customer asks.
Management of Exchanges and Returns
Guides the exchange and return process by collecting information and generating a return shipping label.
Personalized Product Recommendations
Suggests complementary items based on the customer's purchase and browsing history in the store.
Conversational Context Memory
The agent remembers information from previous interactions with the same contact for continuous and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
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Segments
Para quem é o Agente de IA para E-commerce
The e-commerce operation formats that earn the most with an AI agent.
Lojas virtuais com alto volume de vendas
E-commerces com 500+ pedidos/mês
High volume of post-sale inquiries about tracking and returns overloads customer support and harms ratings.
Marketplaces e lojas multimarcas
Operações com 1000+ SKUs no catálogo
Customers need specific information about products that only a detailed catalog can provide.
D2C com alta taxa de abandono de carrinho
Marcas com taxa de abandono acima de 70%
Abandoned carts represent lost revenue that manual recovery attempts cannot reach.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para E-commerce
What's included in the plan for stores that communicate via WhatsApp.
Integration with E-commerce Platforms
Connects with Shopify, WooCommerce, VTEX, and Nuvemshop to check orders and stock in real-time.
Automatic Recovery of Lost Revenue
Abandoned carts are approached with timing and personalization that manual teams cannot replicate.
Post-Sale Support that Doesn't Frustrate the Customer
Instant responses about tracking and returns maintain high satisfaction even during issues.
Scale for Seasonal Peaks Without Hiring
Black Friday, Christmas, and holidays processed without degradation in service quality.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Post-sales consume the pre-sale.
In a store, "where's my order" is the most frequent and least profitable topic. While the team responds to tracking, those with the card in hand wait — and the wait in pre-sale costs the entire sale.
In practice
How the agent separates who will buy from someone who has already bought
The two conversations come through the same channel and have very different values for the store. The first thing the agent does is distinguish one from the other.
Identifies the customer and the order
Those who have already purchased are recognized, and the open order enters the conversation without the client needing to type any code.
Resolves tracking on its own
Status, deadline, and carrier are retrieved from the system in seconds, at any time of day or night.
Prioritizes those who are yet to buy.
Size inquiries, availability, and shipping go to the front of the queue, with a photo and product link.
Escalate exchange and complaint
Defect, return, and dissatisfaction go straight to human post-sale, with the order and history attached.
FAQ
Before the next commercial date.
The most common questions about integration with the store, automatic tracking, peak volume, and exchanges.
How does the AI Agent for E-commerce recover abandoned carts?
The AI Agent for E-commerce integrates with the store's platform to identify customers who added products to their cart but did not complete the purchase. After a configurable interval, the agent sends a personalized message via WhatsApp mentioning the products, answering questions, and offering incentives like free shipping or discounts to complete the purchase. The typical recovery rate is between 15% and 30% of the carts approached by the agent.
Does the AI Agent for E-commerce provide order status updates?
Yes, the agent checks the store's system in real-time to provide order status, tracking code, and delivery estimates. When a customer asks about their order, they receive an instant response with all available information. The agent also sends proactive notifications when the status changes, such as shipping confirmation and out for delivery, reducing repetitive contacts to support.
Does the AI Agent for E-commerce work with Shopify and WooCommerce?
Yes, the Nexloo AI Agent for E-commerce has native integrations with major platforms including Shopify, WooCommerce, VTEX, Nuvemshop, Magento, and Tray. The integration allows checking the catalog, verifying stock, tracking orders, and accessing customer data. For unlisted platforms, the REST API allows custom connections with any e-commerce system.
Can the AI Agent for E-commerce process returns?
Yes, the agent conducts the return process by collecting the reason, product photos when necessary, and preference for refund or exchange. It checks eligibility according to configured policies and automatically generates a return shipping label. Returns within parameters are processed without human intervention. Exceptional cases are escalated to the team with all context and collected evidence.
Does the AI Agent for E-commerce make product recommendations?
Yes, the agent analyzes purchase history and preferences to suggest relevant items during conversations. When a customer asks about a product, it presents complementary and alternative options. It also sends proactive suggestions based on repurchase patterns, such as consumable items that need replenishment, increasing the average ticket and purchase recurrence in the store.
How much does Nexloo's AI Agent for E-commerce cost?
Nexloo offers a free trial with no credit card required for virtual stores. The investment is calculated based on the volume of monthly conversations. Considering that recovering just a few abandoned carts per day already exceeds the platform's cost, the return on investment is typically positive within the first weeks for e-commerce sites with significant traffic and an abandonment rate above 50%.
Last step
Where is your store loses conversion
A short conversation to gauge how much of your support is tracking — and what pre-sales would gain with that time.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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