3x
Increased productivity in the automotive sector
Omnichannel for Dealerships eliminates repetitive manual tasks and allows your team to focus on selling vehicles efficiently.
Omnichannel for dealerships: two salespeople stop calling the same buyer
Listing the same vehicle on multiple portals is right. Treating responses as different people makes the showroom seem disorganized at first glance.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Concessionárias
The Omnichannel for Dealerships by Nexloo unifies all communication channels into a single service platform, tailored to the specific needs of dealerships and resellers. With a solution developed for the automotive sector, your team automates lead management for test drives and proposals and focuses on what really matters: selling vehicles.
Companies in the automotive segment face unique challenges in communication and customer relationships. The complete Nexloo service platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of dealerships and resellers across Brazil.
Results
Benefícios do Omnichannel para Concessionárias
What changes in the salon when the same buyer no longer turns into three leads.
80%
Reduced response time
Serve dealerships and resellers instantly at any time, leaving no message unanswered.
24/7
Total availability for dealerships and resellers
Customers in the automotive sector receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Resolve inquiries and demands from dealerships and resellers quickly, enhancing the customer experience.
Features
Funcionalidades do Omnichannel para Concessionárias
Recursos projetados para transformar o atendimento no segmento de concessionárias.
Unified multichannel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in a single organized inbox.
Context preserved across channels
If a customer starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Smart routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or previously collected customer data.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
Comece a usar Omnichannel para Concessionárias
Peça um diagnóstico gratuito e descubra como o Omnichannel pode transformar seu atendimento.
Segments
Para quem é o Omnichannel para Concessionárias
The vehicle resale formats that benefit the most from omnichannel support.
concessionárias e revendas de pequeno porte
Equipes de 2-10 pessoas
Lack of organization in managing leads for test drives and proposals causes lost opportunities and daily rework.
concessionárias e revendas em crescimento
Equipes de 10-50 pessoas
Increasing demand volume exceeds the team's capacity to sell vehicles with quality.
concessionárias e revendas com múltiplas unidades
Operações com 3+ locais
Standardizing service across branches and maintaining uniform quality is challenging without centralization.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Concessionárias
What's included in the plan for multichannel dealerships.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Customers receive the same level of service regardless of the channel chosen for contact.
Scale without multiplying tools
Add new service channels without hiring new platforms or training separate teams.
360° view of the customer
Complete history of interactions across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Two salespeople called for the same buyer.
Advertising the same vehicle on multiple platforms is the right move. Treating responses as different people is what makes the showroom seem disorganized, especially at first glance.
In practice
How the salon recognizes who is already being attended to
With few high-ticket deals, each duplicated approach costs an opportunity. The unique identity resolves before the call.
Every portal goes into the same queue
Ads from different sources enter one inbox, with the vehicle marked.
The buyer is recognized
Phone and email consolidate records before any salesperson reaches out.
The portfolio respects the first.
Those who have already attended continue with the client; others see that they are in service.
The source is correct
The report now includes buyers, and the investment per portal becomes comparable.
FAQ
Before unifying your portals.
The most common questions about portal integration, merging duplicates, and wallet.
How does the Omnichannel for Dealerships work in practice?
The Omnichannel for Dealerships by Nexloo was specifically developed to meet the needs of the automotive sector. The solution unifies all communication channels into a single service platform, tailored for dealerships and resellers. In practice, dealerships and resellers can set up the tool in minutes, connecting their service channels and customizing flows for managing leads for test drives and proposals. The system learns from interactions and becomes more efficient over time, allowing your team to focus on selling vehicles instead of repetitive operational tasks.
Does the Omnichannel for Dealerships have a free plan for dealerships and resellers?
Yes, Nexloo offers a 7-day free trial with full access to the Omnichannel for Dealerships for dealerships and resellers. Automotive professionals can set up the system, connect their preferred channels, and test with real demands for managing leads for test drives and proposals without financial commitment. No payment information is required to get started. After trying it out, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports dealerships and resellers throughout the evaluation, ensuring full utilization of the resources available for the sector.
How do I connect the Omnichannel for Dealerships to the systems I already use?
Connecting the Omnichannel for Dealerships with tools used by dealerships and resellers is done without the need for programming. Nexloo offers ready-made connectors via Zapier and webhooks for the most popular systems in the automotive sector, as well as a RESTful API for specific integrations. Automotive management, scheduling, financial, and marketing software can be integrated directly. For dealerships and resellers with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up the Omnichannel for Dealerships?
The initial setup of the Omnichannel for Dealerships for dealerships and resellers takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automated messages for the automotive sector. Advanced features such as complex automations and integrations with specific systems for dealerships and resellers may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the automotive sector that significantly accelerate the initial setup and reduce the learning curve.
Is the Omnichannel for Dealerships safe for customer data in the automotive sector?
Absolutely. The Omnichannel for Dealerships meets specific security requirements for dealerships and resellers, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows you to define which employees can view sensitive customer data in the automotive sector. Features such as automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications provide additional protection for information handled by dealerships and resellers.
Why choose Omnichannel for Dealerships instead of managing channels separately?
Managing channels separately in the automotive sector means switching between multiple windows, losing context between interactions, and duplicating configurations. The Omnichannel for Dealerships consolidates everything into a single interface optimized for dealerships and resellers, with a unified history for each customer, cross-automations for managing leads for test drives and proposals, and consolidated reports that show actual performance in selling vehicles across all channels.
How long until I see results using Omnichannel for Dealerships?
Initial results with the Omnichannel for Dealerships are visible within the first 48 hours, especially in response speed and organization of service for dealerships and resellers. Productivity metrics and reduction of manual tasks appear in the first week of active use. Impact on revenue and customer retention in the automotive sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved in the first month for operations with a regular volume of interactions.
Last step
Where is your salon call twice
A short conversation to gauge how many leads from your platforms are the same buyer.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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