How can we inform our clients about a new WhatsApp number? When we change our phone number, it’s crucial to notify our contacts, especially our clients, about this change.
Imagine the frustration of your clients sending a message to your company and getting no response. This cannot happen!
Let’s improve our sales and customer service together! Often, this task can be complicated and confusing, resulting in misunderstood or ignored messages. To avoid such situations, it’s essential to learn how to send clear and efficient messages to notify your clients about your new number.
In this article, we present professional tips for clear communication, including how to do this automatically on WhatsApp, so stay with us until the end.
Be Objective and Direct When Notifying Your New Number
When sending a message to notify about your new phone number, it’s vital to be objective and direct with your contacts and clients. Avoid unnecessary details, stating the purpose of the message right at the beginning.
For example, you can start your message with something like “Hello {name}, I’m reaching out to inform you of my new phone number.” By doing this, your contacts immediately understand the purpose of the message and pay more attention to the rest of it.
You can further highlight your message using emojis: “🚨ATTENTION: We have changed our phone number! 🚨”.
To determine the best language to use, you should know your clients’ style and adapt these tips accordingly. Check out our content on 10 Books to Open Your Mind and Improve Your Creativity.
Use Clear and Concise Language
In addition to being objective in your communication, it’s important to use clear and concise language, avoiding technical terms or jargon that might confuse your clients and contacts.
For example, you could write: “My new phone number is XX XXXXX-XXXX. Please update your contacts with this information. This number will no longer receive messages from this moment on.”
By communicating your new number this way, you are conveying the information clearly and directly, making it easier for your contacts and clients to understand.
Include a Call to Action for Your Number
To ensure your contacts take the desired action, it’s important to include a CTA, or a call to action, encouraging them to reach out to your new number or save it. Check out our content on WhatsApp audio messages.
For instance, you could end your message with a phrase like: “Please add our new contact so we can continue talking.”
Another option is to generate a message link (you can generate it by clicking here) for your new number, making it easier for your client to contact you.
This call to action encourages your contacts to take the desired action, increasing the chances that they will update their contacts with your new phone number.
Step by Step to Change the Number Directly on WhatsApp
WhatsApp has a feature for changing the number associated with your account. During this process, you can choose whether or not to notify your contacts about the change. Check out our content on Nexloo: The #1 Omnichannel Customer Service Platform in Brazil.
By selecting this option, a notification will be sent to all your contacts or groups, automatically informing everyone.
To do this, follow the step-by-step guide below:
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Open your WhatsApp Business app and click on the three dots in the upper right corner, then click on “Settings”:
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Click on the “Account” option:
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Click on the “Change Number” option:
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Click on the “Next” option:
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Enter your old number and your new number, then click on “Next”:
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Choose whether you want to notify your contacts about the change of your WhatsApp number or not, and click on “OK”:
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To complete, you will need to confirm the phone number with the code received via SMS on the new number. If you have enabled two-step verification on WhatsApp, you may also need to provide the password.
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By following these tips, you will ensure that all your contacts receive the communication and clearly understand the message sent, acting accordingly.
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