Omnichannel Service Platform: Serve your customer through the best channel there is, their favorite one

With Nexloo’s omnichannel communication platform, you can integrate all your company’s service channels in a single place in an easy and organized way, scaling your services.

Plataforma de Atendimento Omnichannel Nexloo
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Messages and media exchanged daily

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Companies that trust our solutions

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Automations created with our platform

What are the advantages of a customer service platform? omnichannel?

Cost reduction

With Nexloo’s omnichannel customer service platform, you can integrate all your communication channels and automate repetitive tasks, reducing your customer service costs.

Higher Productivity

By centralizing your communication channels on Nexloo’s service platform and automating repetitive processes, your team becomes more productive, devoting more time to important tasks.

Quality service

By integrating all your service channels into Nexloo’s omnichannel service platform, you can speed up customer service and increase quality.

Most satisfied customers

By increasing the quality of customer service and automating processes with Nexloo’s omnichannel customer service platform, you can improve customer satisfaction.

Customer loyalty

By using Nexloo’s omnichannel customer service platform, you can improve the quality of service, customer satisfaction and, consequently, increase customer loyalty.

Service schedule

By integrating your service channels and automating processes, your company gains scale in customer service without the need to increase your company’s staff.

Automate processes

With Nexloo’s omnichannel service platform, in addition to integrating all your communication channels, you can also automate various processes, gaining in agility and productivity.

Increase Sales

Nexloo’s omnichannel customer service platform is ideal for helping your company sell more, increase customer service quality and customer loyalty without increasing costs.

Monitoring

By using Nexloo’s omnichannel customer service platform, you can keep track of everything that is happening in your company, as well as having complete indicators for your team.

Why choose Nexloo as your omnichannel service platform?

Learn how our exceptional approach redefines the customer experience, making it more efficient and impactful.

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Smart Chatbots*

Create chatbots on your omnichannel service platform, using the latest in artificial intelligence, which can answer simple questions and even make complex sales.

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Message Trigger

Would you like to run a campaign and send messages to all your customers? With our multi-user platform, you can send mass messages via the omnichannel customer service platform.

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Integrated CRM**

We go far beyond a simple omnichannel service platform. Here you have a powerful integrated CRM, so you can manage all your sales stages and follow-ups.

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OpenAI integration

Integrate OpenAI's powerful API to help you create the best responses for your customers in a contextual way using ChatGPT, as well as generating summaries of all your conversations within Nexloo.

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Mobile Application

Do you have a team that works on the road or uses cell phones a lot? With our omnichannel service platform, you can count on the mobility of our Android and iOS apps.

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Automatic Follow-up

Never again lose an opportunity or a sale by forgetting to follow up. With Nexloo, you can schedule messages for specific dates and automate this process.

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Automatic Distribution

With Nexloo's omnichannel customer service platform, you can create customer service queues and automatically distribute all the conversations that arrive on the platform, gaining agility.

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Advanced reports

With our omnichannel service platform, you can create advanced service and quality reports, with more than 100 indicators to analyze the performance of your team and your sales.

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Internal communication

Count on a powerful internal communication channel between teams and conversations, with various functionalities to increase the efficiency of your operation and internal communication with Nexloo.

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Satisfaction surveys

Do you want to know what your customers think about your company? With Nexloo you can carry out automatic satisfaction surveys at the end of the conversation and create complete satisfaction indicators.

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Sending Media

With Nexloo, you're not limited! Send text messages, audio, video and digital files quickly and easily to your customers, while respecting WhatsApp's limits.

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Markers

Do you want to classify your customers according to sales stage or priority? Create bookmarks for your contacts, organizing and prioritizing conversations with your customers.

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Advanced Filters

With Nexloo's platform, you have several options for advanced filters to classify and organize your conversations, messages or contacts quickly, easily and efficiently.

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Creating Macros

Does your team perform a lot of repetitive tasks, such as sending multiple messages to customers? With Nexloo's omnichannel service platform, you can save these macros and run them automatically.

Importação de Contatos

Importing Contacts

Do you have a large base of old customers and want to import them into Nexloo? You can carry out this process quickly and easily using a CSV spreadsheet.

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Exporting Contacts

Would you like to export your Nexloo contact list elsewhere? This process is super simple and can be carried out within our platform's contact management panel.

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Exporting Reports

Would you like to export Nexloo conversation reports and service statistics for analysis in Excel or a BI tool? Run this process directly in our reports panel.

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Message shortcuts

Does your team need to send the same message several times to your customers? With Nexloo's messaging shortcuts you can create these templates and use them whenever you need them.

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Automations

With Nexloo's omnichannel customer service platform, you can create various automations to distribute, classify or archive your messages, conversations and contacts.

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Personalized Attributes

With Nexloo's custom attributes, you can personalize fields with relevant information for contacts or conversations, such as CNPJ, CPF or contract.

Which channels can I connect to Nexloo's omnichannel communication platform?

  • logo whatsapp

    Whatsapp

    Serve all your customers on our omnichannel service platform, using a single WhatsApp number for your entire team, with individualized services and various performance reports so you can keep track of everything in real time.

  • logo facebook

    Facebook

    Integrate your company's Facebook Messenger with our omnichannel service platform and talk to all your customers directly in our system, with complete advanced reports so you can keep track of everything in real time.

  • logo instagram

    Instagram

    Integrate your company's Instagram Direct with our omnichannel customer service tool and talk to your customers directly in our system, with complete reports so you can keep track of everything in real time.

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    Chat Site

    Count on a powerful conversion tool by installing our interactive chats on your website and chatting with your customers through our omnichannel service platform, as well as automating conversations with artificial intelligence.

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    Telegram

    Is Telegram a strong communication channel for your company? Integrate your Telegram bots with our omnichannel service platform, tracking everything in real time and automating conversations with artificial intelligence.

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    E-mails

    How often do you use emails to communicate with your customers? Integrate all your mailboxes with our omnichannel customer service platform, connecting your agents to handle all your customers.

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    API

    Through our powerful Webhook API, you can integrate various other platforms or tools, such as CRMs, ERPs, among hundreds of other software directly into Nexloo's omnichannel customer service platform.

  • Zapier

    Through our integration with Zapier, you can integrate various other platforms or tools, such as CRMs, ERPs and hundreds of other pieces of software directly into Nexloo's omnichannel customer service platform.

The ideal investment to boost your business!

NexAdvance

The next step towards service excellence.

R$59,90

monthly value per license*

NexGrowth

Smart expansion for the
your company to grow.

Soon

NexElite

Communicate with excellence, connect at a high level.

Soon

Free trial for 7 days!

Try the best and most complete CRM for WhatsApp on the market for free!

Plataforma de Atendimento Omnichannel Nexloo

Frequently asked questions

Check out the main questions and answers about Nexloo’s omnichannel service platform.

Should I synchronize my WhatsApp on Nexloo?

To use all the features of the omnichannel service platform, you need to integrate via official WhatsApp or the QR Code of your WhatsApp Business.

Does it only work as an omnichannel service platform?

No. Nexloo is a complete customer service platform, with integration with various platforms and features to help you sell much more.

What happens if my phone runs out of battery?

Once synchronized with Nexloo, even without internet or battery, messages continue to enter the platform normally.

Can I connect more than one WhatsApp to Nexloo?

Yes! You can connect several numbers to the same account. Contact our sales team for details on how to do this.

Can I integrate other tools and platforms?

Yes! You can integrate your WhatsApp, Messenger, Instagram, Telegram, emails, website chat and many other tools through our API.

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Take a FREE, NO-OBLIGATION trial of the best and most complete customer service platform on the market!

Fill in your details below and see everything we can do for your business!