Omnichannel Service Platform: Serve your customer through the best channel there is, their favorite one
With Nexloo’s omnichannel communication platform, you can integrate all your company’s service channels in a single place in an easy and organized way, scaling your services.
Messages and media exchanged daily
Companies that trust our solutions
Automations created with our platform
What are the advantages of a customer service platform? omnichannel?
Cost reduction
With Nexloo’s omnichannel customer service platform, you can integrate all your communication channels and automate repetitive tasks, reducing your customer service costs.
Higher Productivity
By centralizing your communication channels on Nexloo’s service platform and automating repetitive processes, your team becomes more productive, devoting more time to important tasks.
Quality service
By integrating all your service channels into Nexloo’s omnichannel service platform, you can speed up customer service and increase quality.
Most satisfied customers
By increasing the quality of customer service and automating processes with Nexloo’s omnichannel customer service platform, you can improve customer satisfaction.
Customer loyalty
By using Nexloo’s omnichannel customer service platform, you can improve the quality of service, customer satisfaction and, consequently, increase customer loyalty.
Service schedule
By integrating your service channels and automating processes, your company gains scale in customer service without the need to increase your company’s staff.
Automate processes
With Nexloo’s omnichannel service platform, in addition to integrating all your communication channels, you can also automate various processes, gaining in agility and productivity.
Increase Sales
Nexloo’s omnichannel customer service platform is ideal for helping your company sell more, increase customer service quality and customer loyalty without increasing costs.
Monitoring
By using Nexloo’s omnichannel customer service platform, you can keep track of everything that is happening in your company, as well as having complete indicators for your team.
Why choose Nexloo as your omnichannel service platform?
Learn how our exceptional approach redefines the customer experience, making it more efficient and impactful.
Smart Chatbots*
Create chatbots on your omnichannel service platform, using the latest in artificial intelligence, which can answer simple questions and even make complex sales.
Message Trigger
Would you like to run a campaign and send messages to all your customers? With our multi-user platform, you can send mass messages via the omnichannel customer service platform.
Integrated CRM**
We go far beyond a simple omnichannel service platform. Here you have a powerful integrated CRM, so you can manage all your sales stages and follow-ups.
OpenAI integration
Integrate OpenAI's powerful API to help you create the best responses for your customers in a contextual way using ChatGPT, as well as generating summaries of all your conversations within Nexloo.
Mobile Application
Do you have a team that works on the road or uses cell phones a lot? With our omnichannel service platform, you can count on the mobility of our Android and iOS apps.
Automatic Follow-up
Never again lose an opportunity or a sale by forgetting to follow up. With Nexloo, you can schedule messages for specific dates and automate this process.
Automatic Distribution
With Nexloo's omnichannel customer service platform, you can create customer service queues and automatically distribute all the conversations that arrive on the platform, gaining agility.
Advanced reports
With our omnichannel service platform, you can create advanced service and quality reports, with more than 100 indicators to analyze the performance of your team and your sales.
Internal communication
Count on a powerful internal communication channel between teams and conversations, with various functionalities to increase the efficiency of your operation and internal communication with Nexloo.
Satisfaction surveys
Do you want to know what your customers think about your company? With Nexloo you can carry out automatic satisfaction surveys at the end of the conversation and create complete satisfaction indicators.
Sending Media
With Nexloo, you're not limited! Send text messages, audio, video and digital files quickly and easily to your customers, while respecting WhatsApp's limits.
Markers
Do you want to classify your customers according to sales stage or priority? Create bookmarks for your contacts, organizing and prioritizing conversations with your customers.
Advanced Filters
With Nexloo's platform, you have several options for advanced filters to classify and organize your conversations, messages or contacts quickly, easily and efficiently.
Creating Macros
Does your team perform a lot of repetitive tasks, such as sending multiple messages to customers? With Nexloo's omnichannel service platform, you can save these macros and run them automatically.
Importing Contacts
Do you have a large base of old customers and want to import them into Nexloo? You can carry out this process quickly and easily using a CSV spreadsheet.
Exporting Contacts
Would you like to export your Nexloo contact list elsewhere? This process is super simple and can be carried out within our platform's contact management panel.
Exporting Reports
Would you like to export Nexloo conversation reports and service statistics for analysis in Excel or a BI tool? Run this process directly in our reports panel.
Message shortcuts
Does your team need to send the same message several times to your customers? With Nexloo's messaging shortcuts you can create these templates and use them whenever you need them.
Automations
With Nexloo's omnichannel customer service platform, you can create various automations to distribute, classify or archive your messages, conversations and contacts.
Personalized Attributes
With Nexloo's custom attributes, you can personalize fields with relevant information for contacts or conversations, such as CNPJ, CPF or contract.
Which channels can I connect to Nexloo's omnichannel communication platform?
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Whatsapp
Serve all your customers on our omnichannel service platform, using a single WhatsApp number for your entire team, with individualized services and various performance reports so you can keep track of everything in real time.
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Facebook
Integrate your company's Facebook Messenger with our omnichannel service platform and talk to all your customers directly in our system, with complete advanced reports so you can keep track of everything in real time.
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Instagram
Integrate your company's Instagram Direct with our omnichannel customer service tool and talk to your customers directly in our system, with complete reports so you can keep track of everything in real time.
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Chat Site
Count on a powerful conversion tool by installing our interactive chats on your website and chatting with your customers through our omnichannel service platform, as well as automating conversations with artificial intelligence.
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Telegram
Is Telegram a strong communication channel for your company? Integrate your Telegram bots with our omnichannel service platform, tracking everything in real time and automating conversations with artificial intelligence.
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E-mails
How often do you use emails to communicate with your customers? Integrate all your mailboxes with our omnichannel customer service platform, connecting your agents to handle all your customers.
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API
Through our powerful Webhook API, you can integrate various other platforms or tools, such as CRMs, ERPs, among hundreds of other software directly into Nexloo's omnichannel customer service platform.
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Zapier
Through our integration with Zapier, you can integrate various other platforms or tools, such as CRMs, ERPs and hundreds of other pieces of software directly into Nexloo's omnichannel customer service platform.
The ideal investment to boost your business!
NexAdvance
The next step towards service excellence.
- E-mails
- Telegram
- All previous
R$59,90
monthly value per license*
NexGrowth
Smart expansion for the
your company to grow.
- Integrated Chatbot
- Automation with AI
- Flow Builder
- All previous
R$99,90
monthly value per license*
NexElite
Communicate with excellence, connect at a high level.
- Sales CRM
- Webhook API
- Lead management
- Sales Pipeline
- Task Reminder
- Reports
- All previous
R$79,90
monthly value per license*
Free 7-day trial!
Try the best and most complete CRM for WhatsApp on the market for free!
Frequently asked questions
Check out the main questions and answers about Nexloo’s omnichannel service platform.
To use all the features of the omnichannel service platform, you need to integrate via official WhatsApp or the QR Code of your WhatsApp Business.
No. Nexloo is a complete customer service platform, with integration with various platforms and features to help you sell much more.
Once synchronized with Nexloo, even without internet or battery, messages continue to enter the platform normally.
Yes! You can connect several numbers to the same account. Contact our sales team for details on how to do this.
Yes! You can integrate your WhatsApp, Messenger, Instagram, Telegram, emails, website chat and many other tools through our API.