Omnichannel Support Platform: Serve Your Customer on Their Preferred Channel
With Nexloo’s omnichannel communication platform, you can seamlessly integrate all your company’s support channels into one organized space — making it easier to scale service and deliver the best customer experience.
Messages and media exchanged daily
Companies that trust our solutions
Automations created with our platform
What Are the Advantages of an Omnichannel Support Platform?
Cost Reduction
With Nexloo’s omnichannel support platform, you can integrate all your communication channels and automate repetitive tasks — reducing the need for a large support team.
Higher Productivity
By centralizing communication and automating workflows, your team becomes more productive and can focus on high-impact tasks.
Improved Service Quality
Integrating all your customer service channels into one platform allows for faster responses and more efficient support — boosting service quality.
More Satisfied Customers
Faster service, smarter automation, and more personalized interactions lead to higher levels of customer satisfaction.
Customer Loyalty
With improved service quality and customer satisfaction, Nexloo helps increase loyalty and long-term engagement with your brand.
Scalable Support
Grow your customer service operation without increasing headcount. Automation and channel integration allow you to scale effortlessly.
Process Automation
In addition to integration, Nexloo lets you automate a variety of processes — saving time, increasing agility, and boosting productivity.
Increased Sales
Our omnichannel platform helps your company sell more by combining automation, better service quality, and customer retention — without raising operational costs.
Full Monitoring
Track everything that happens in your service operation with complete visibility and access to detailed team performance metrics.
Why Choose Nexloo as Your Omnichannel Support Platform?
Discover how our exceptional approach redefines customer experience — making it more efficient and impactful.
Intelligent Chatbots
Create advanced AI-powered chatbots within your omnichannel support platform, capable of answering simple questions and closing complex sales.
Message Broadcasting
Want to run campaigns and send messages to all your customers? Our multi-user platform lets you send mass messages through the omnichannel support system.
Integrated CRM
We’re more than just an omnichannel platform. Soon, you’ll have a powerful integrated CRM to manage all your sales stages and follow-ups.
OpenAI Integration
Connect the powerful OpenAI API to help craft the best contextual responses for your customers using ChatGPT, plus generate conversation summaries directly in Nexloo.
Mobile App
Do you have a team working in the field or often on the go? Our omnichannel platform offers mobility with Android and
iOS apps.
Automated Follow-ups
Never miss a sales opportunity again. Schedule messages for specific dates and automate follow-up processes
with Nexloo.
Automatic Distribution
Create service queues and automatically distribute incoming conversations on the platform for faster, more agile customer support.
Advanced Reports
Generate detailed reports with over 100 metrics to analyze your team’s
performance and sales quality.
Internal Communication
Benefit from a robust internal communication channel between teams and conversations, boosting operational efficiency and collaboration.
Satisfaction Surveys
Want to know what your customers think about your business? Automatically send satisfaction surveys at the end of conversations and gather comprehensive satisfaction metrics.
Media Sharing
Don’t limit yourself! Quickly and easily
send text, audio, video, and digital files to your customers while
respecting WhatsApp’s limits.
Tags
Classify your customers by sales
stage or priority. Create tags to organize and prioritize
your conversations effectively.
Advanced Filters
Use a variety of advanced filters to quickly and efficiently classify and organize your conversations, messages, or
contacts.
Macro Creation
Does your team perform many repetitive tasks, like sending multiple messages to customers? Save these macros and execute them automatically within Nexloo.
Contact Import
Have a large customer base you
want to import? Easily upload contacts into Nexloo using
CSV files.
Contact Export
Need to export your contact list? It’s super simple and can be done directly through the contact management panel.
Report Export
Export conversation reports and service statistics to analyze in Excel or BI tools directly from our reporting dashboard.
Message Shortcuts
Does your team need to send the same message multiple times? Create message templates and use them whenever needed.
Automations
Create various automations to distribute, classify, or archive messages, conversations, and contacts within Nexloo’s omnichannel platform.
Custom Attributes
Personalize fields with relevant
information for contacts or conversations, such as tax IDs, contracts, and more.
Which Channels Can You Connect to Nexloo’s Omnichannel Communication Platform?
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Whatsapp
Serve all your customers on our omnichannel support platform using a single WhatsApp number for your entire team, with personalized service and detailed performance reports to monitor everything in real time.
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Facebook
Integrate your company’s Facebook Messenger with our omnichannel platform and engage with all your customers directly in the system, with advanced reports so you can track performance live.
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Instagram
Connect your company’s Instagram Direct to our omnichannel tool and chat with customers within our platform, complete with comprehensive reports for real-time monitoring.
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Website Chat
Boost conversions by installing our interactive chat on your website and communicate with your customers through our omnichannel platform — plus automate conversations with AI.
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Telegram
Is Telegram a key communication channel for your company? Integrate your Telegram bots with our omnichannel platform, monitor everything live, and automate conversations using AI.
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Emails
Do you use emails extensively for customer communication? Integrate all your email inboxes into our omnichannel platform and connect them to your agents to serve all your customers efficiently.
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API Webhook
Use our powerful API Webhook to integrate various other platforms and tools, like CRMs, ERPs, and hundreds of other software solutions directly into Nexloo’s omnichannel support platform.
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Zapier
Through our Zapier integration, connect Nexloo with thousands of other platforms and tools — including CRMs, ERPs, and more — directly within the omnichannel support platform.
Our Plans
Standart
Minimum of 3 Users
For companies looking to improve and automate customer service!
- 1 WhatsApp Connection
- Facebook Messenger Integration
- Instagram Direct Integration
- Website Chat
- Emails
- Telegram
- Manager Dashboard
- AI Chatbts ²
- WhatsApp Bulk Messaging ³
- 1,000 Messaging or Chatbot Credits per WhatsApp Connection
- Android and iOS Apps
- Webhook API
- 30+ Features
$ 19.90
Monthly price per license/user ¹
Premium
Minimum of 3 Users
Enjoy efficient service management and sales automation!
- Integrated Kanban CRM
- Instagram Comment Automations
- Facebook Comment Automations
- 1 WhatsApp Connection
- Facebook Messenger Integration
- Instagram Direct Integration
- Website Chat
- Emails
- Telegram
- Manager Dashboard
- AI Chatbots ²
- WhatsApp Bulk Messaging ³
- 1,000 Messaging or Chatbot Credits per WhatsApp Connection
- Android and iOS Apps
- Webhook API
- 30+ Features
$ 29.90
Monthly price per license/user ¹
Try it free for 7 days!
We’re ready to help you sell more and serve your customers better!
Frequently Asked Questions
Find answers to the most common questions about Nexloo’s omnichannel support platform.
To access all the features of the omnichannel support platform, you need to integrate using the official WhatsApp API or by scanning the QR Code from your WhatsApp Business account.
Once synchronized with Nexloo, messages will continue to arrive in the platform normally, even if your phone is offline or without battery.
Yes! You can connect multiple WhatsApp numbers within the same account. Contact our sales team for details on how to set it up.
