Nexloo’s platform  provides  detailed and comprehensive insights  into service and communication reporting, enabling businesses to monitor and optimize their operations.

To access and understand how   Reports work on the Nexloo Platform  , follow these steps:

In the left-hand menu, click  Reports  .

Service Overview

Access detailed reports on  open, unanswered, unassigned, and pending conversations  .

Monitor  agent status  to understand team productivity.

Analysis of conversation volume

• • Identify interaction patterns  by day of the week and time of day  .
  • Monitor conversation volume growth and gain  key insights  for decision-making.

• • Compare the performance of each agent.

Conversation indicators

• • Custom filtering  by date and export to spreadsheets.
  • Data on the  total volume of conversations  , messages sent and received.
  • Average first response time  , resolution time, and customer wait time for service.

Customer satisfaction and feedback survey

• • Reports on specific periods.

• • Advanced filters  by agent, team, inbox, and review type.
  • Ability to  export reports  for in-depth analysis.

Agent indicators

• • Individual statistics such as  total conversations, messages sent, and average response time  .
  • Option to  filter by agent and period  for performance analysis.
  • Export reports for strategic monitoring.

Other features

• • Monitoring  opening hours and service volume  .
  • Analysis based on  labels, inboxes and teams  .
  • Complete data export  to cross-reference information and gain strategic insights.

 

CRM Reports

• Sales ranking by agent (conversion rate and average value).

• Total leads, won and lost.

• Total value, earned and average business.

• Average times per stage and until conversion.

• Conversion rate and loss analysis.

• Export available.