Follow these simple steps:

Step 1:

In the Nexloo app , click on “Settings” and then “Inboxes” .

Step 2:

Within the “Inboxes” section , click the “Add Inbox” button .

Step 3:

Select the “Email” option as shown on the screen.

Step 4: Complete the necessary information

• Enter a name to identify the mail channel.

• Enter the email address to which your customers will send messages.

• Click the blue “Create Email Channel” button to continue.

Step 5: Add collaborators (agents)

• On the next screen, add the collaborators who will be assigned to the email inbox.

• Click “Copy” to save the panel code (useful in case of technical issues).

• Then, click on the green “Take me there” button.

Step 6: Activate IMAP settings for the mail channel

If you’re using Gmail , make sure you enable IMAP in your email settings:

1. Access your Gmail account.

2. Go to Settings > Forwarding & POP/IMAP .

3. Activate the “Enable IMAP” option and save the changes.

On the Nexloo platform:

• Go to “Settings” > “Inboxes” and select the inbox you created.

• In the “Settings” tab , check the “Enable IMAP settings for this inbox” option .

• Fill in the required fields:

  • IMAP server address

  • Port

  • Email

  • Password

• Click “Update IMAP Settings” .

Step 7: Test the integration

• Send an email to the address you set up with IMAP.

• Check Nexloo to see if the message appears correctly in your inbox.

 Ready! Your professional email is integrated with the Nexloo platform and ready to receive