Attention and Conversation Filters

To filter your conversations efficiently, follow these steps:

1. Using Tags
   On the main conversations page, click on the “Tags” option.

Select the desired tag.
This will show only the conversations that have that label.

2. Using the Filter Icon
   Locate the filter icon in the toolbar or in the settings area.

Click on the icon and select the relevant options for your analysis or to check agent performance.

You can filter by different criteria, such as:

• Date

• Conversation Status

• Channel Type

• And others

3. Filtering by Conversation Status
   To know if a conversation is open or resolved, use the specific status filter available in the options.

Select the desired status to view conversations according to their current situation.